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12-14-2025 07:19 PM
was this working fine earlier?
Any recent upgrades?
How about admins?
see this link which talks about same issue in Zurich, seems you are on Zurich
On HR Cases form, export as PDF option throws error 'Security constraints are restricting the page'
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-14-2025 07:34 PM
Thanks Ankur,
Yes, we upgraded our servicenow to Zurich recently
But I could not locate the RCA record that causing the issue
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12-15-2025 05:08 AM
Hi @samirmeroua,
See if this article helps you, it seems to have solved my issue today. HR Agents are unable to export HR Cases to PDF. - Support and Troubleshooting
If my response helped please mark it correct and helpful.
Many Thanks,
Rob
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12-15-2025 01:06 PM
Thank you so much, that solved my issue.
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12-15-2025 08:33 AM
@samirmeroua The message you are seeing is due to Application Restricted Access Caller records getting invalidated. For more information please refer to https://www.servicenow.com/docs/bundle/yokohama-application-development/page/build/applications/conc....
Also, a direct solution has already been proposed by @Rob Bushrod Please refer to the support article suggested by him to resolve this issue.
