Hi @Tushar Ghuge .

Correct answer are below but you can use the google or search on quizzlet that question answers.

Question 1 – Reconciliation Rules

Analysis:
* Only sources configured in reconciliation rules (here ServiceNow & SCCM) can create/update.
* A lower priority source (SCCM) can still create if the CI doesn’t exist.
* Updates are governed by priority → ServiceNow (100) wins over SCCM (200).
* Since Altiris is not listed, it cannot update.

Correct answers:


C. Applications discovered by ServiceNow can be updated by SCCM (only if attributes not owned by ServiceNow).


E. Applications discovered by SCCM can create application CIs in the CMDB (SCCM can create new ones).


A. Applications discovered by Altiris can create application CIs in the CMDB (if "Allow creation" is enabled by default for new sources).
Answer: A, C, E

Question 2 – Image (HAProxy connections)
The two lower icons are generic application placeholders when ServiceNow cannot resolve the exact application behind HAProxy.

Correct Answer:
C. The connections from HAProxy could not be identified and are marked as a Generic Application.

Question 3 – Service Mapping in Agent Workspace
Service Mapping provides visibility of CI context directly in Workspace. This includes Incidents and Alerts (not Releases/Problems).

Correct answers:
 C. Incidents
 D. Alerts

Question 4 – Service Mapping engagement risks
The biggest risk = customer security team not being made aware early enough about credential requirements (common in real-world projects).

Correct Answer:
C. The customer security team is not made aware early enough in the engagement of the credential requirements

Question 5 – Mapping containerized services
Best practice = tag-based mapping (since containers are dynamic and ephemeral).

Correct Answer:
 B. Leverage tag-based mapping

Question 6 – Pattern Designer, Identification Step
Best practice is to use Match operation on process executable/command variable for reliable identification.

Correct Answer:
 D. Use a Match operation on the process executable or command variable

Question 7 – IIS → Virtual Directory → MSSQL Database stack
* IIS Web Server = 1 Identification Section
* IIS Virtual Directory = 1 Identification Section
* MSSQL Database = 1 Identification Section


3 Identification Sections
* Inclusion connection (IIS → IIS Virtual Dir) = 1 Connection Section
* Outbound connection (Virtual Dir → MSSQL) = 1 Connection Section


2 Connection Sections

Correct Answer:- A. 3 Identification Sections and 2 Connection Sections

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Thank You
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ServiceNow Community MVP 2025