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09-13-2018 02:35 AM
And if the serial number is the same, it will overwrite the CI. If there are 2 or more CIs with the same serial number, it will mark them as duplicates. Check out this article on how we use the identification rules to find duplicates: https://community.servicenow.com/community?id=community_blog&sys_id=3efc66a5dbd0dbc01dcaf3231f96193b
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09-13-2018 02:38 AM
So when will it go to Rule 2?
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09-13-2018 02:50 AM
Just to summarise everything.
First, go to Rule 1.
- If the serial is present and unique create a new record.
- If the serial number is same then update the record.
- If multiple CIs with the same thing the marked duplicate.
- If the serial number is empty go to Rule 2
Now if we go to Rule 2 and follow the same procedure. And we will go to Rule 3 when Rule 2 fields are empty.
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11-12-2021 10:41 AM
richard ,How can we force discovery to create 2 records if 2 CI has same serial number.
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09-13-2018 02:40 AM
If the serial number is empty, just as johnnyjava said.