Thank you for the ATE session on Assets, Models and CIs, I find it very informative.  Do you have a video session on how to customized the Asset - Ci  field mapping, Assets-CI Install Status mapping and Asset-CI Hardware Status Mapping.

Rattana

Hi Ben,

Thanks for your very helpful response.   It certainly makes sense to delineate the Config Management process to solely changes in ownership, not in Install Status \ State, and then handle everything else within the Asset Management process.   That also makes it more obvious why the Install Status isn't even exposed on the Configuration Item forms.   That's ultimately what my question was intended to determine i.e., what was the intended process which mirrors the OTB setup of ServiceNow.

I also like the idea of driving updates from UI Actions (rather than expecting people to know which fields to update), however on most occasions some form of input would be required (such as identifying the stock room).   Presumably we would handle this through a UI Page 'pop-up' to capture the information that's pertinent to the UI Action (in a similar way to how the 'Consume' UI action works)?

Regards,

Robin

In addition to this, when you have the (paid) HAM plugin, you have Asset actions available on the Affected Cis related lists on  incidents and change request. This will drive the changes on the Assets for actions such as swap or retire.
See https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/incident-manageme...

I found this webinar on youtube.

It really helps to understand and get the feeling on how to do it.

Alcor Webinar- How Is Asset Management Implemented in ServiceNow - YouTube