Hi Community, The click component (custom UI) always get stuck and couldn’t retrieve the further components. Sometimes ATFs are successful and sometimes it got failed because of this test step. Want to understand why this happens and how can we reso...
How to make fields(attached screenshot) editable in RITM record of ServiceNow.I checked ACLs, it didn't help also we tried to add 'itil' role under 'write roles' under 'Permission' section of variables, please help.
Hello friends, I am stuck across one requirement.I have created 1 field on a catalog item. u_collection_method I want this field to be displayed only when the catalog item is called via an Order Guide. This field should be displayed only on RITM and ...
Hello All, Can someone please let me know how should I create push notification in now mobile app, it should trigger when incident gets resolve. I have created by checking servicenow docs, but somehow its not working. No idea where I'm making mistak...
Hi Team,I have added two custom fields to the Knowledge Category table:u_manageru_reviewersMy requirement is that when a user clicks New Category, the Manager and Reviewers fields should automatically populate with the values from the parent category...
Hello, We have integrations with Azure for user data. But the issue is we have different sysid's in different environments for user records and its creating problems during code migrations too. Now we are planning to clone lower environments. What's ...
I configured the Service Catalog as the trigger condition for the flow. However, the flow is not triggering when a request is submitted, and no Flow Context is being created for the RITM. When I test the flow directly from Flow Designer, it executes ...
Hello all, I am looking to start setting up an MCP Server for my organization. I load the MCP Server Console page, open the ITSM MCP Server record and I see "Set up OAuth" button on the page. I found the page of: https://www.servicenow.com/do...
Hi Community, For one of the user in "sys_user" table group names showing as empty. Can you please let me know the reason for this. @Ankur Bawiskar Regards,Tulasi
Hi Everyone,When an incident is closed, CI field is getting read only because of the OOB UI policy "Make Fields read-only on close". as part of an enhancement, I have deleted the UI policy action of cmdb_ci. so its is editable even after incident is ...
Hi, We noticed that some users are not able to access the reports and they are geeting "Access to this content is denied by report view field acl"when we checke dthe acl all the relevent roles are already avaibale for the effected userCan someone has...
Hi. How do I fill details in the alert box using ATF. Not able to use "Custom UI" step configuration.
HI All, We have upgraded out DEV instance to Madrid this weekend and I wanted to configure Agent Workspace to see how it works. When I added Lists, links to new records, ect I have noticed that I can't populate fields and I go the below message: T...
Since our upgrade to the Australia release, almost everyone gets in each classic (NON- Performance Analytics!) dashboard report widget the following message:"Report is only visible for a specific user or group". Meanwhile, while being in the Zurich- ...
We are experiencing an issue in ServiceNow when viewing received emails in the Activity Stream with Dark Mode enabled.The text content of received emails appears in black against the dark background, making it unreadable.I have attached screenshots i...
