Hi all, I want to add a Employee number field in the work details section which is available in the my profile of service Portal. I tried adding a field in work details section from sn_employee_overview_section TABLE. But still the changes are not re...
We're about to stand up a new instance of ServiceNow, most likely Zurich. We're using a different product altogether right now so we're basically starting from scratch. We will have customers who will have accounts in our instance, but they will be...
Hi All, I am trying to implement On-Call Scheduling using Twilio - Notify. Now the requirement is if there's a P1 in the queue then the On-Call person will receive a SMS and Call, Where they need to acknowledge else the flow will move to the next per...
I want a CAB definition that schedules a CAB every week (say Thursdays) with each meeting reviewing changes for the upcoming 2 weeks. I can't seem to get the time range defined.I noted that if I schedule the CAB meetings every 2 weeks, I get the rang...
Please find the workspace ui script function logTelemetry(status) { g_ui_scripts.getUIScript('UIActionPerformanceLoggerClient').then(function(perfLogger) { var executionTime = new Date().getTime() - start; perfLogger.logTime("Budgetary Quote: ", e...
Hi all Does anyone have a high level understanding of the new Guarded Scripts Sandbox runtime and the impact? Will this stop scripts working or will it simply alert admins of the issue? Thanks in advance.
Hi Community,I’m working on Service Operations Workspace → Home → Overview → Your team’s work and want to understand where the Incident SLAs widget (donut chart) gets its data.I am not asking about SLA definitions (contract_sla) or SLA engine logic,...
Good evening.!On the Incident's Notes section, in Test instance, the work-notes, additional comments and actions taken are merged into each other.But on Production, the work-notes and additional comments are merged, but not the actions taken. This is...
Currently, in ServiceNow Service Operations Workspace, the Now Assist Recommended Actions are generating suggested steps that include bullet characters such as : - and *We would like the response to display clean text without these bullet/key filler ...
Hi All, I've got a requirement where the business wants to get a list of all the RITMs raised on Catalog item 'A'. The list should include many fields for ex - assignment group, requested for etc and VARIABLES of the catalog item as well. I tried to ...
Hi, For a SN instance - we have a form views inside the portal. Inside these form views, we want to add some knowledge articles links. For example - if one form view is rendering the section "Resolution info" on the INC, then we'd like to show the KB...
Hi Everyone,While connecting the charger to my office laptop, I noticed a spark near the charging port. Immediately after that, the laptop shut down and is no longer restarting.In this scenario, what would be the correct process to follow in ServiceN...
Hi Team, PFB my scheduled script and Notification Body. Please help me in achieving the above. Note that I need to include both the RITM and the approval link in the email. (function() { var ritm = new GlideRecord('sc_req_item'); ritm.addQuery(...
Hi Team, I have catalog form, where one variable is reference to cmdb_ci table, for that table user is not having access, so that he is not able to view any record on that table, it is showing as empty. for this I have created a read ACL, and I have ...
Hi all, I am having trouble with the Recommendations in SOW. I have opened an incident of which some people can't see 'active recommendations' but others can.I have checked roles and have analyzed permissions, all users have the sow_user, sow_home an...
