Hello Community,Need your help!Add alert message on click email OR highlight email adress in color when the reqested for is VIP user, once we click on email, we get Email compose popup, Or you can help me with an ideas, I am not getting the way or ...
Hi Everyone,I am trying to implement a custom Change Request process flow in Service Operations Workspace (SOW) similar to the process flow available in the Native UI.I added the custom process flow to the Change Request record in SOW. However, when ...
This is in reference to https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3158608. In case you can't wait for the fix in Canada....this is how our developer resolved the issue: Create a one line CSS include to override the format...
Hi,I am investigating a difference between our instance and OOTB behavior for the Problem form in Native UI. The fields Workaround and Cause notes are HTML fields. In OOTB instance, these fields display with a larger editor area by default, making it...
Hi Team, I'm facing a pricing issue with a catalog item. Catalog Item Price: AUD 11.80 Expected:Quantity 1 = AUD 11.80Quantity 2 = AUD 23.60Quantity 3 = AUD 35.40 I have a Reference variable (u_quantity_reference) that points to records in a custom t...
The Assess risk button only exist on the overview page of the change request. We have a requirement to make it accessible from details page too. So I thought of creating a declarative action button and place it on the header where the other buttons a...
I have a requirement to export all the active RITMs to excel. I want to get the variables and values for each RITM and also want to get the SCTASKS numbers associated with them and the comments and worknotes from both the RITM and all the SCTASKS of ...
Hello ServiceNow Community,I am facing an issue while creating a new Business Rule in my ServiceNow instance. When I navigate to the Advanced tab and try to write or edit the script in the Script Editor, I receive the following message:“Cannot edit i...
Hello Friends, I have already created a Flow designer to add details in a table. I am currently modifying a Workflow. I need to call a Sub-flow (flow designer) from my workflow ?1. I tried using core activity Run sub-flow from Workflow. 2. I have add...
Hi Team, While running ATF, we are receiving below error. I have added them in the ignored/warning list. till error receiving. Error Message: This step failed because the client error '/glide/nodes/abfbtsdev003_16005/webapps/glide/itil/WEB-INF/ui.j...
Hi Team, We have a requirement to Integrate Jira (AMS board) and ServiceNow (Agile) Bi directionally. Could you please assist me with configurational document steps Also let me know what spoke, or plugins are required for this integration. Any additi...
A User (Karl) has reported that all of their team members show that same User (Karl) as viewing incidents. They view his name on the Notes tab, and can see his initials in a circle up at the top margin. User (Karl) reports having NO incident tabs ope...
Hi everyone, I am facing an issue with my Personal Developer Instance (PDI) where the Change Management and Problem Management applications are completely missing from the application navigator menu on the left. I am logged in with the admin role and...
Hi Community, We need to setup from scratch (not aware of anything available using Integration Hub etc.) a process that will reset Entra MFA to allow colleagues to register a new device to handle MFA. Unfortunately, there is no OOB solution like the...
Summary: Even though Change and Problem Management Plugins are enabled, we are unable to use Change & Problem Management Features Symptoms: We do not see change and problem navigation menus in Navigation filterWe do not see problem_id, caused_by, rfc...
