i have a custom table that extends from "Task" table. this custom table is now in a scope app, have its own modules, application etc. however, after granting All ACL to the users, users are able to create records on this table but could not see the ...
Hello everyone, I'm working on an integration that collects date- and time-sensitive information from external web applications and stores it in ServiceNow. One challenge I've encountered is ensuring that user-entered dates and times remain consisten...
Hey guys, Having this issue with a flow being interrupted on Catalog item using flow with approval for non itil users but once itil role is assigned, their requests goes through successfully.I have confirmed that RunAs user is set to System users but...
I am taking the IT Service Management (ITSM) Implementation (Zurich) course, but I cant find where to download the files needed for the labs activities. Can anyone help me, please?
I'm trying to cancel a workflow associated with a story. I'm following this community post which has a correct answer. https://www.servicenow.com/community/itsm-forum/how-can-i-cancel-a-running-workflow-on-a-single-ritm/m-p/502424 However I'm getting...
I want only the serial number to be searched and poupulated in the REFERENCE type variale name"Serial number" from ALM Hardware table in the catalog item form. As of now iam getting both the Display name of an asset and the serial number but i want o...
Hi All,I am currently working on a story to implement mobile push notifications for P1/P2 Incidents.RequirementsTable: IncidentSend When:-Additional comments changes-Priority is P1 or P2-Any insert or update-Updated by is not the same as Caller or O...
RAG in ServiceNow takes a user query, rewrites and embeds it, retrieves relevant chunks from vectorized knowledge, re-ranks them, and feeds them into Now LLM to generate a grounded, reliable response. Lets try to understand above flow -> Search Quer...
What is the purpose of getReference(). On my understand it's an API used in client side, to fetch real time data of a referenced record. I need more explanation and real time examples when to use this. And give some two to three examples with code if...
We have an already existing pop-up when we try to edit the date via Gantt chart for any project task where in the state moves to pending after automatically checking this.We need 2 more pop-ups before this, how do we achieve this? -up while we try t...
Hello, I would like to know the most efficient way to integrate ServiceNow and Microsoft Teams so that a platform user can select a Teams chat, answer a few questions, and—upon doing so—trigger the creation of a ServiceNow catalog item request. Addit...
There is a project xyz company and abc companyThere is a logical division we need to restrict the access for both company how many ways we can achieve this
Hello Community, I recently encountered an issue with a Standard Change template that is not appearing on the com.glideapp.servicecatalog_category_view page. To access the template, I followed the steps below:Navigation:Change → Create New → Standard...
You might have seen an email footer which contains something like ''Unsubscribe". When a user clicks on it, it generates an email from outlook with some message content. Same as it described in the below link; https://docs.servicenow.com/bundle/jaka...
Hi Community,We have a requirement to display Captions / Subtitles and Transcripts for videos hosted on our CSM (Customer Service Management) Portal.Could someone share insights on whether this is natively supported, or provide guidance on the best a...