Morning!I am trying to get standard change proposls that are pending approval to display in the CABN agenda/CAB meetings. I am able to manually add these items to the agenda after the meeting has been generated, however I do not see a way to have the...
Hi, I need some guidance regarding the "Promote to Major Incident" popup in Service Operations Workspace (SOW). Currently, when I click the Promote to Major Incident button from the Incident record in SOW, a popup dialog is displayed before the incid...
Hello SN Community, I'm having a difficult time trying to export a list of users that are in an assignment group. Anyone have any ideas? What I've tried so far: 1 - I've went into the group itself, went to the group member tab, but it will not ...
How to pass dynamic users in the As for approval action in the Flow Designer? @Tanushree Maiti @Ankur Bawiskar
Hi EVeryone We have a requirement to integrate ServiceNow with Tesma so that we can pull all the serial numbers of the CI's which are present in TESMA Do anyone have any idea TESMA have only shared the api token key and the developer.tesma.com to ref...
I'm attempting to limit the assignment groups available to a requester when the New Change Management Request form loads. I tried to write a script to set the group at load setQueryString('assignment_group', 'sys_id=a715cd759f2002002920bde8132e7018')...
Hi All, I have gone through several community threads and blogs, but I didn't find answer. I have a reference field on Table which is referring to "sys_user_grmember" table. By default it is showing the "sys_id" when I lookup through reference field,...
While exploring theServiceNow Australia release, I came across a few nice enhancements for UI Actions that can help improve the overall user experience. New AI Button Styles Two new List Style options are now available for UI Actions: ai-primary ai-...
Hi, We have a number of users who we have transferred from a Fulfiller to a Business Stakeholder licence (as they are primarily read only users). However when they user the Global search doesn't return any results. For example if you search for name...
OOB allows only active incidents to added as bulk to the problem Is there a way to change this default behavior? I have found that OOB script include which is protected BulkAddIncidents . But is there a way to change this via any system property? Tha...
Hi Community,We are looking for guidance on implementing a two-phase PII suppression approach for outbound read APIs used by downstream integrations, without breaking existing consumers.Requirement summaryPhase 1: For read API responses, return null/...
Hi Community,I have a question regarding inbound integrations in ServiceNow.For an inbound integration, how do you decide which integration approach to use? For example, we have options such as the Table API & Import Set API and Scripted REST API.In ...
Hi, I need assistance, for some reason when an incident is placed on hold with reason awaiting caller. Nothing happens at all. The business rule is there OOB no changes have been made. I created another business rule to make sure, see below screensh...
Hi everyone! I need help figuring out how to fix this issue. We just discovered that users (both ITIL and non-ITIL) can update their own records by clicking the "i" icon beside a field in the catalog form. This field is a reference field that points ...
Export limit is 50K and total number of records present is only 29K. but when we export, we can only export upto 13K or 9K. does anyone know how to troubleshoot or why this is happening?