Hi Team, I need a report to be created on completion of playbooks as analysts closing FSC cases with out using 100% of playbook, so I got a requirement to create a report on playbook where the below mentioned image shows pending complete etc., pls g...
There is a requirement from client where we need to enable an Out of the box checkbox "Proactive" in Problem Management, this is to identify proactively logged problem tickets.I have not reviewed ITSM for a long time and not sure if that is a new fea...
How to restrict non-admin (ITIL) user from editing the default filter condition in breadcrumb section using ACL.
Hi AllI am looking in existing implementation, they used RITM > Custom taskThey didnt used the sc_task under RITM regarding security and sc_task is not extensible, so they extended task table. The problem is since variables belong to catalog they don...
Hi , I have requirement as per that I have created a custom field called "u_knowledge_base" in the kb_submission table which is in open submission module. here in the field I have to show only the knowledge bases which are active and the users who ca...
Hello,I have a requirement where one catalog variable is there which is visible on catalog task. User should not be able to close the task without filling this variable.I have create ui policy which works fine if the user change the state from drop d...
ServiceNow's Yokohama release notes show Vendor Management Workspace components are being deprecated in the A release with "no replacement for this application" planned. What's going away:Vendor Management MobileVendor Management Workspace UI Compone...
Check conflicts on change form is running continously, it is stopping after long time. Please help us here.
Hi Everyone, can you please me create a report which shows all changes where schedule end date was extended, after change has moved to "implementation in progress" state.assignment group should contains "ITS"starting date 1/1/2025Thank you in advance...
Hi Everyone, I just want to ask if anyone has an idea how we can extract a report against change_request table where the planned start/end date has been changed? We just want to see the number of CRs that was extended. Thank you in advance. Regards,R...
Please help me with how we can change the color of widgets in Performance Analytics , please note by color I mean not the Chart's in the widget, but the widget itself, please help. Thanks in advance.
HI Community, I have a requirement, The so-called "global search" does not include configuration items in results, nor X cases (Table name)We will have to add x_cases and cmdb_ci to the indexed AI search sources. How can we achieve this?steps i have ...
Hi, I would like to change the activities formatter user interface on task forms. I have add screechots to illustrate the need. 1/ Task activities formatter 2/ Add a lign and a value on "Email sent activity" : File attached : name + type of file Is t...
Trying to design a catalog form where if the it checks the logged in user - and if that user’s “Is Manager” property = true, then one of the attachment variable that required for manager approval is hidden. From what I’ve found online this needs to b...
answer = { u_svp_approval_mandatory: false, u_svp_no_vp: false, u_evp_approval_mandatory: false // Add EVP approval flag}; var svp_approval_required = false;var svp_no_vp_required = false;var evp_approval_required = false; var gr_conflict = ...
