Workspace single score reports are showing a negative value (minus one)

Sebas Di Loreto · ‎05-18-2021

The OOB "chats queuing" single score report is showing -1 (minus one) when it is an impossible situation.
The report counts awa_work_items in "pending accept" OR "queued" states. You cannot COUNT a negative amount...
This report is a "data visualization" component in a workspace landing page. It has the "single score live updates" checked.

Anybody knows why is this happening?

PRB1102005 sort of refers to it but it is an old PRB that was fixed on London back in 2018

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MarkD · ‎05-28-2021

Were you able to get anywhere with this issue?

We had the same problem reported today for the exact same scenario: a scorecard report that indicates chats waiting in queue.

Sebas Di Loreto · ‎05-28-2021

I haven’t heard anything yet. It has to be something related to the workspace landing page visualization of a single score report. I don’t think anything is wrong with the report per se.

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mballinger · ‎08-10-2021

We are experiencing the same issue. Only our Single score is constantly changing (we have real time updates on so number goes up and down) and can get upwards of -300

Sebas Di Loreto · ‎08-10-2021

What is the instance version?

Paris or Quebec?

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