Hi Singh,

Business rule:

(function executeRule(current, previous /*null when async*/ ) {

    var compare, task_comment2, task_comment, ritm_comment2, ritm_comment;
    task_comment = current.comments.getJournalEntry(1);

    //Remove timestamp and name from additional comment
    var regex = new RegExp('\n');
    var i = task_comment.search(regex);
    if (i > 0) {
        task_comment2 = task_comment.substring(i + 1, task_comment.length);
    }

    var ritm_gr = new GlideRecord('sc_req_item');
    ritm_gr.addQuery('sys_id', current.parent);
    ritm_gr.query();

    if (ritm_gr.next()) {
        ritm_comment = ritm_gr.comments.getJournalEntry(1);

        //Remove timestamp and name from additional comment
        var i1 = ritm_comment.search(regex);
        if (i1 > 0) {
            ritm_comment2 = ritm_comment.substring(i1 + 1, ritm_comment.length);
            
        }
        compare = task_comment2.indexOf(ritm_comment2);

        if (compare == -1) // If No match found
        {
            ritm_gr.comments = "ScTask Comments for " + current.number + " : " + task_comment2.trim();
           
            ritm_gr.update();
        }
    }

Hi Ankur,

By using setWorkflow(false); its working fine , But I have Issue on setWorkflow(false); additional has not coping from sctask to Ritm .

Additional Comments are has to copy and email has not to trigger while coping the comments.

Hi,

BR is written on sc_task right to copy comments to RITM

So I didn't get what's the issue

Regards
Ankur

Hi

Comments has to copy from Sctask to Ritm , But email has not to trigger while coping the comments.