How to include variables in the report of Requested Items (Service Catalog)

Rajanmehta · ‎01-22-2018

Hello

We are on Jakarta. We have a need to create report on Requested Items (From Service catalog). The report also need to include variables of Requested Items as shown in the second screen shot below. I don't see these variables if I open any RITMxxxxx record. Only visible when hover over the information icon.

Please advise how can we create such report which would include Request Item with it's variable values?

Thanks,

Rajan Mehta

darlawolf · ‎01-22-2018

Try this DOCs link: Use a service catalog variable in a report

Ver la solución en mensaje original publicado

Rajanmehta · ‎01-22-2018

Thank you Darla.

This is exactly what I was looking for. Appreciate your help.

Thanks,

Rajan Mehta

Prateek kumar · ‎01-22-2018

Hello rajan

1.Try creating a report on Variable ownership table(sc_item_option_mtom). PFA

2.You can also create a database view joining RITM table and variable ownership table

Please mark my response as correct and helpful if it helped solved your question.
-Thanks

Rajanmehta · ‎01-22-2018

Thanks Prateek,

Appreciate your response to help me out.

Thanks,

Rajan Mehta