Ankur Bawiskar
Tera Patron

‎04-06-2021 05:31 AM

@Pooja Khatri 

you can use Catalog Client Script of type onLoad for your catalog item and then make field mandatory

It applies on Requested Item Only

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Pooja Khatri
Tera Contributor
In response to Ankur Bawiskar

‎04-06-2021 06:00 AM

@Ankur Bawiskar  

-- I have used the below onLoad client script -- and applied it to the RITM , but it doesnt show any result , it doesn't make the assignment group mandatory

 

Script : 

 

function onLoad() {
g_form.setMandatory('assignment_group', true);
}

-- Can you please help me how to resolve it.

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Ankur Bawiskar
Tera Patron
In response to Pooja Khatri

‎04-06-2021 06:11 AM

Hi,

is the field on form or not?

please share client script screenshot

if that doesn't work then use this normal client script on sc_req_item table

function onLoad(){

	var itemName = g_form.getDisplayBox('cat_item').value;
	if(itemName == 'Your Item 1'){
		g_form.setMandatory('assignment_group', true);
	}
}

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

Pooja Khatri
Tera Contributor
In response to Ankur Bawiskar

‎04-06-2021 06:31 AM

@Ankur Bawiskar 

 

Please find the attached snippetfind_real_file.png

Preview file
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Preview file
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Ankur Bawiskar
Tera Patron
In response to Pooja Khatri

‎04-06-2021 06:40 AM

Hi,

so did alert come?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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