Yet again I receive an answer where assets already exist and based on CMDB... (sorry I am not looking to be rude)

I my organisation assets do not magically appear from vendors. We have a life cycle management proces, that has to approve new type of equipments (computers etc.).

What I am looking for is the proces that comes before creating an asset, (create models, publish to service catalog etc and other prerequisits.) in order to be able to "just" create an asset.

We are already using SCCM, but it only handle a "live view" of CI's, It can NOT handle Asset Management.

How do I handle an Asset which is never connected to our infrastructure, but switches ownership multiple times during its life cycle?

This might explain what my apporaoch is (as a business process guy):

Blog | Don't confuse IT Asset Management and Configuration Management

Thank you for the clarification.

Vinitha.K

In our organization, we do have an interface to our primary vendor, however not all. The easiest way to create your assets is just to have a standard process used by all teams to manually create the assets in the computer table. This will create the asset. Another solution that might provide more tracking is to create a Purchase Order whenever you order assets. Add Purchase Order Lines for the equipment that you have ordered. When the equipment comes in, go to the Receiving tab of the Purchase Order and receive the equipment. This will create both the asset and the computer record. You can then manually update the asset tag and serial numbers of your devices. Try it out in your stage environment to see if this works for you.

Asset Management is a very complex topic - if you want to get a really good overview, I can recommend our Asset Management training.

I will be attending the training in the near future. Our company is organising a course on premises.

But the documentation for ServiceNow lacks a lot of business processes (in my oppinion).