Hi kushwahapooja,



Did you able to have a look at my last response?


If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.


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I didnt get solution




On Fri, May 12, 2017 at 1:26 PM, amlanpal <community-no-reply@servicenow.com


Hi Pooja,



Thanks for acknowledging. Could you please elaborate with screenshot(s) what you exactly you are looking for?


View solution in original post

Hi kushwahapooja ,



May I know the status of this thread? If your queries are answered, please mark the answer correct and close the thread.


Shishir Srivast
Mega Sage

Hi Pooja,



Please find below helpful details.


Show article rating section, which may optionally include yes/no rating, star rating, and flagging options.
(glide.knowman.show_rating_options)
Select the Yes check box to display the rating options for users with specific roles. Clear this check box to omit the rating section for all users, regardless of role.

The Feedback field is always displayed for all users.


Knowledge feedback


http://wiki.servicenow.com/index.php?title=Configuring_Knowledge_Properties#gsc.tab=0