Hi @PoojaD900590353,

For a similar kind of issue, Please refer to the below link:
https://www.servicenow.com/community/servicenow-ai-platform-forum/how-to-get-multiple-line-text-prom...

If it is helpful, please hit the thumbs up button and accept the correct solution by referring to this solution in the future it will be helpful to them.

Thanks & Regards,

Abbas Shaik

Hi @abbasshaik4 ,

In the provided screenshot, the spModal.open is being used directly within the Client Script of the Action Type record. However, there’s no specific widget being referenced in the modal configuration — the input: true indicates that it’s using ServiceNow’s default single-line input modal. Since no widget is being passed, that’s likely why I can’t find any widget associated with this modal.

Is there any other solution to make this input field multi-line instead of the default single-line?

@PoojaD900590353 

Did you get a chance to check my below response?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Hi @Ankur Bawiskar ,

I reviewed it, but I’m unable to locate the exact OOTB widget where the configurations are implemented. This is related to the Reject/Approve buttons in the ESC Portal’s HRM To-Dos widget. Please refer to the screenshot below showing the buttons, which are configured in the "Action" section of the "Task Configuration" records.

This is how the Reject/Approve buttons appear on the ESC Portal, as configured in the Action Group section.

@PoojaD900590353 

I shared the analysis below, please enhance your script further.

it comes from combination of these 2 widgets -> todo-approval-actions and todo-approval

the todo-approval widget calls todo-approval-actions widget

If my response helped please mark it correct and close the thread so that it benefits future readers.