Is a Change Freeze necessary in ServiceNow?

Erik Richter
Kilo Contributor

‎07-28-2022 08:11 AM

I work for a financial company. We have a Year End Change Freeze.  Looking for other folks opinion if its necessary to have a freeze on ServiceNow applications. Is the freeze an antiquated idea?

If you do institute a freeze that includes ServiceNow apps what is your typical date range?

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Musab Rasheed
Kilo Patron

‎07-28-2022 08:28 AM

Hello,

Generally when Upgrade is scheduled there will be change freeze for certain time so that upgrade process goes smooth and no other development work takes place in Instance.

Regards

Please hit like and mark my response as correct if that helps
Regards,
Musab
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Not applicable

‎07-28-2022 08:30 AM

Hi @Erik Richter ,

It's completely dependent on your organizational stakeholders to decide on the Change Freeze.

Ideally, as you mentioned you have Year End Change Freeze, which should also include servicenow as well.

If you want to reflect that freeze in servicenow, then there is no OOTB functionality to attain this, however what you can do as part of customization is  cerate a custom table and give the access to Change Managers to add Freeze Schedule. Now if a change start date or end date collided with the freeze schedule, you can  to send an additional approval to the Freeze manager (you can also show a popup with relevant message)

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

Ethan Davies
Mega Sage
In response to Community Alums

‎07-29-2022 06:18 PM

@Sandeep Dutta / @Erik Richter  I don't think there is a need for a custom table here. You can create change blackout windows within the Change Management application that would essentially be a Change Freeze window, more info on that here.

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Erik Richter
Kilo Contributor

‎07-28-2022 10:42 AM

Let me rephrase. As ServiceNow has the applications separated across the platform perhaps we should not institute a full freeze of ServiceNow but rather have obvious exceptions like Knowledge Mgmt, Hardware and Software Asset Mgmt, Problem Mgmt, Reporting and Analytics etc..

Does anyone have experience with establishing a corporate freeze but having exceptions within ServiceNow. Would this be favorable to users?

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