Why is CI Matching rule not empty for Unmatched Discovered Items

Patrik Z
Giga Guru

Hello,

 

the client has some Unmatched Discovered Items in ServiceNow but the CI Matching Rule is populated nonetheless. How is that possible? "Unmatched" should mean the asset wasn't matched to any CI by any of the CI Lookup Rules?

 

Does anybody know, please?

 

Thank you