I've also double-checked the install guide, and nowhere does it mention Mid Server requirement:  https://store.servicenow.com/sn_appstore_store.do#!/store/application/022ade67db1bc740bc1fd001cf9619...

Hi @Community Alums 

Thank god, there is some discussion happening on this side of integration.
This is the only post highlighting the issue. 

As a customer who have integrated the falcon endpoint for security with servicenow, I can confirm this is definitely a thing - we have been facing this for almost 3 months.
I have a open case with CS on this currently,
but @Tim Boswell can you please check this from servicenow side as well. 

Thanks

@Community Alums 

Thank you for posting this question, we are also contemplating to use this integration. Is the issue solved in mean time? 

Just adding:
We had our issue resolved- CS team had pushed a updated version around Mid of May , which includes to disable the connection timeout logic - which i believe was the issue from the start within our environment.