Stephen Laseau
Kilo Guru

I had to deal with the same requirement.  You do not want to add a BR to the vulnerable item table.  Instead, create a scripted scheduled job that runs each AM to review all VITs updated yesterday, that are open, to determine if there is an associated exception so you can update accordingly.  This approach succeeded.

Why do you say no business rules?

chrismcdevi
ServiceNow Employee

Hi,

This is how I solved this for a few large customers:

https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=3ab7c5cc1bbec150d018c8ca234bcb7d&sysparm_idea_table=x_snc_com_ideation_idea&sysparm_module_id=enhancement_requests

 

son1
Tera Contributor

Hello,

 

the link you have provided is not working, do you have any other link that would work?

 

appreciate it