Hi,

Glad you got a better understanding?

To be clear, the "documentation" is clear...what was explained is basic fundamentals of tables and their relationship. Once you understand that, you can work from that. Within your own post you already utilized or mentioned...GlideRecord to initialize a new record and insert it...and within the 2nd part of your post, you had stated you used: producer.first_variable_name, etc. for other things.

So it's unclear how in the first part of your question where you used a gliderecord to create a new record elsewhere and not use "producer.variable"...but then in the second part of your post, you did. Again, all pointing to just understanding the basic fundamentals.

Best of luck to you!

Hi Chris,

I am opening this again, as we are facing an issue. from the record producer, including the related list script, all the fields are mapped properly and looked good. But, along with the correct record, there is another case created with broken(empty) table fields and when I checked the log I saw these messages:

org.mozilla.javascript.EvaluatorException: GlideRecord.setTableName - empty table name (file:/var/glide/nodes/16000/webapps/glide/itil/WEB-INF/ui.jtemplates/set_attachment_jvars.xml.5; line 3)
EvaluatorException(JavaScript evaluation error on:
var plugin_enabled = GlidePluginManager.isActive('com.snc.documentviewer');
var prop_enabled = gs.getProperty('com.snc.documentviewer.enable_document_viewer','true') === 'true' ? true : false;
var gr = new GlideRecord("");
var attr_enabled = gr.getED().getBooleanAttribute("use_document_viewer");
plugin_enabled && prop_enabled && attr_enabled;
)

I found there was an thread about the same, but could not open the KB article. 

Any suggestions? why there is an extra case created? If I comment out the script portion for the related list, it works.

Thank you in advance for your help

Shubha

https://hi.service-now.com/kb_view.do?sysparm_article=KB0547210&sysparm_order=7cdd130c87ccc100957bb3aeef434dfa&sysparm_topic=Known+Error+Database

Thank you so much for your time on this. There was only one business rule and I made it inactive. But that did not help. 

On the record producer script, for the related list table, I have used the  From your example: (RLR_table) I have tried to insert the record on the related list table. 

SO, this is creating a case with the related list -> looks good but I have extra case and the errors on the log file.  

Ours is On-prem on Orlando. I will keep debugging on this.  I will try .setWorkflow(false) and see if this helps.

Thanks again

It is hard to understand what you are fully doing....

But I was wondering....

maybe try:

current.setAbortAction(true);

As the last step. 

https://community.servicenow.com/community?id=community_question&sys_id=29fe57d4db49681066f1d9d968961978