ServiceNow Career Path Recommendations

Hi Folks

I am a CRM/CXM/Digital Experience & Transformation Leader - with 16 plus years of implementation expertise in CRM and ERP technologies for multiple clients. My portfolio reflects multiple SAP certifications and a deep understanding of sales, service, and supply chain management solutions and empowering organizations to harness digital platforms and technology to streamline business processes, elevate the customer-centric experience, and improve operational efficiency.

In my capacity as a trusted advisor, I have spearheaded and executed cross-functional projects across teams in the B2B space for - Sales Operations & Customer Service, Marketing, Partner Channel Management, crafting innovative solutions that resonate with customer needs and foster continuous value creation. Enhancing the user experience for internal & customer-facing applications, change management and driving adoption are key motivators for me.

I believe in continuous learning and actively pursue additional training and certifications to enhance proficiency and stay abreast of latest developments in AI/CRM/SCM/CXM trends and advancements critical to Digital Transformation.

I had the opportunity at my last company to be part of the journey to implement ServiceNow CSM/ITSM, as part of a Customer Service and ITSM application overhaul. And based on my past experience, a CSM/FSM route seems ideal. I recently wrapped up the CSA certification as well. 

Curious to hear from the gurus and folks who have been on the ServiceNow ecosystem for a while, about the following questions:

- How promising is the Customer Workflow path? Is there enough traction in terms of clients embracing ServiceNow CSM and FSM and does specializing in these areas bode well?

- As I continue to learn while following some of the journeys, as functional consultants and implementers, do you see more value in taking the development path?

- Are there volunteering or returnship opportunities that folks are aware of, that can get someone through the door? 

looking for some recommendations to RiseUp through the ecosystem!

Thanks in advance

Regards,

Ashwin