Change state does not change from assess to authorize after first approval
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03-01-2024 03:27 AM
Hi everybody
This change does not move from assess to authorize after it was approved by the team submitting the change. If I compare it to one of the other changes, it is exactly the same. Can someone tell me what to do to make it move to authorize state please?
Regards
Thereza
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03-01-2024 03:34 AM
Go to approver related list and see if change waiting for other approval ?
Is state transition has been configured correctly?
- Next approval groups has the right to approve or not.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
****************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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