I notice that when using CB to create a catalog item, it automatically creates a default update when you submit it. Then if you edit the catalog item and submit it again, it will create another update set.If I am going to transfer the update set to a...
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I created an ACL for 3 fields to be editable only to a specific groups, but it's not working.Sample ACL By default, role snc_internal is already there. I tried to remove the role but it is required in add role by create new ACL.
The table structure is as follows:Source table: master tableTarget table: Extended_Table What I want to implement is control over which fields are displayed as filter conditions in the list of the extended "Extended_Table".While it seems possible to...
Hey community, I'm facing some problems in my instance to track some orders of a particular software_product variable input. When a user rise a request via Catalog item, one of the variables that user fills in, is the sofware product and we want to ...
Hi Everyone, After troubleshooting, I found this information available via KB0746702, but hopefully presenting this in its own post may save other admins some trouble. My team recently cloned over our Development instance and attempted to rely on the...
How does your organization handle primary contact emails for vendor records in ServiceNow?In our setup, we’ve noticed that the primary contact should ideally be unique for each vendor number, not shared across multiple vendor numbers. Using the same ...
In the input form below, the "Group" field references "sys_user_group".The "User" field references "sys_user".I want to display only users belonging to the group record selected in the "Group" field as candidates for the "User" field.Is this possible...
Glad to be here.
Hi Everyone, just posting as I am on my System Administrator journey and eager to explore more about the ServiceNow platform.
I have created Order guide for one of my catalog item Like belowCatalog item: New User OnboardingOrder Guide:-------------------New Mail CreationPolicy and agreementDesktop and LaptopShare Folder AccessSoftware AccessSequence Process-----------------...
Hi guys I did the config to add the agent on servicenow. But im not sure where to map the config to awa or the virtual agent. The documentation does not tell you that. https://www.servicenow.com/docs/r/zurich/conversational-interfaces/virtual-agent/...
I want to display the contents of the catalog item input form on the request screen.By default, this screen displays variable information, but is it possible to customize the displayed content? Some information is not displayed, but I haven't made ...
Dear All, I wanted to update or modify the option in the ServiceNow homepage as shown in the attached pic,you can guide on the steps at your convenience. As part of my requirement I want to remove the option" international travel" from the page as sh...
