Hi all,I'm looking for technical guidance, though I'm open to other ideas. When I need to build a custom workflow for a catalog item (instead of Cat Builder), I'm consistently running across the scenario where I have a Key Task that can terminate the...
We had a need to run certain scheduled jobs on a specific schedule that wasn't supported out of the box. To that end we came up with a simple script to meet our requirements.var run = false;var today = new Date();var weekday = today.getDay();if (wee...
Hi team,We ran into a case where we have an async BR on the incident table, and we were testing it by associating a parent with multiple child incidents. Now that the async BR is triggered at one go for all the parent and child incidents, what's the ...
Hi everyone,I’m currently learning ServiceNow with the goal of becoming job-ready for an entry-level ServiceNow Developer role, and I’d really appreciate some guidance from experienced developers.I’m already familiar with the basic fundamentals and c...
Can the ServiceNow Learning badges and achievements become sharable to a LinkedIn profile? Thank you!
Hello everyone, I recently passed the CSA exam. One of the most difficult tests I've ever taken.
I am working on the “Micro-Certification - Welcome to ServiceNow (Zurich)” course.While completing Assessment Simulator Task 3 – Create and Comment on a Record, my lab instance was terminated and the task shows as failed with “Did you add and post a ...
I am preparing for my CSA certification. Please suggest on the topics to focus on from the exam pov.Thanks
Custom email notification is not sending to assigned userBodyHi everyone,I am trying to set up a custom email notification that triggers when a new critical incident is created.Expected behavior: The user listed in the "Assigned to" field should rece...
I've spent the last 10+ years working in IT Service Management, starting with core process consulting (Major Incident, Problem, and Change Management) and expanding over the past 5–6 years into hands-on ServiceNow administration and development. Up u...
Hi team,Final topic in my CMDB automation series! I'm looking for guidance on Duplicates and ITOM Failures: 1. Duplicate Resolution: What automated options or De-duplication tasks can we enable to automatically reconcile duplicate CIs? 2. Discovery A...
Hi admins,Part 3 of my CMDB cleanup focus is on Compliance Audits for third-party tools (Antivirus, Qualys, Airlock Digital, etc.): 1. Third-Party Tool Discovery: Can ServiceNow natively verify or discover third-party agent installations via API inte...
Hi everyone,Continuing my journey to automate our CMDB health without chasing down field service teams, I'd like to get your advice on handling Stale CIs and Leaver Assets: 1. Staleness Logic: Our 60-day Staleness rule flags records purely based on s...
Hi everyone, I have working experience with ITSM, but CMDB is a space where I haven't had much direct exposure until recently. For the last week or so, I've had the opportunity to dive into our CMDB. While I know the basic concepts, trying to fix rea...
Steps to migrate a custom application installed via update set to a store version in the future What is the process for migrating a custom application that was initially delivered to a client as an update set, to the official store version in the fut...