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Notification Does Not Trigger As Expected

Greetings everyone,Please assist, I have create a notification which I want to trigger when a demand record is created or assigned to field changes. I can't figure out on why the notification only triggers on update but not on insert. Please check th...

Screenshot 2026-04-14 at 13.19.01.png
Kamva by Giga Guru
  • 432 Views
  • 11 replies
  • 1 helpfuls

Now Support and stats.do Out of Sync

Hello all! This is likely minor, but I just noticed something odd in our test instance.  I was submitting an automated request on the Now Support site and noticed that our test instance showed it was on Australia EA1.  We have Australia on our dev in...

Support_view.png test_patch_view.png

CSA Instance

I've started to study the for CSA exam but i cant reach out to instance to make hands-on experience what is you suggestion instead.

reza3 by Kilo Contributor
  • 292 Views
  • 6 replies
  • 3 helpfuls

Using Interaction or Customer Contact/Call Logs in CSM

Anyone have an insights they can share on how their enterprise operations uses interactions or a custom contact/call log to handle all interactions (calls, chats, walk-ups, phone, etc). My company requires our agents to create a ticket for every call...

CSA exam.

I couldn't pass the exam last month because the questions are complicated and wasnt able to see new update about Zurich version which the question more related that. Now i am studying again and all support and advice are most welcome,

ca4452bc by Tera Expert
  • 196 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to prevent UI actions from appearing in related lists

I've implemented a UI action that appears as a button in the upper right corner of the list screen.The button also appears in related lists that display the same table.I'd like to hide it only in the related lists. Is there a good way to do this?I'm ...

bonsai by Mega Sage
  • 349 Views
  • 1 replies
  • 1 helpfuls

where to start

Hello Everyone, I am pharmacist, but want to change my carrier in the IT field. Where to start if my goal is to get a good job?

rphajay by Kilo Contributor
  • 200 Views
  • 3 replies
  • 0 helpfuls

CSA Preparation

Hello, I am preparing for the CSA exams. All support and advice are most welcome,

DoshinaM by Kilo Contributor
  • 162 Views
  • 3 replies
  • 0 helpfuls

Resolved! Hello :)

Hi Everyone, just posting as I am on my System Administrator journey and eager to explore more about the ServiceNow platform.

CSA Certification Mock Test

Hello All, Can you suggest some sites or articles where I can practice / do a mock test before appearing for CSA exam. Thanks,Atul

atul_05 by Tera Contributor
  • 39838 Views
  • 29 replies
  • 45 helpfuls