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Forum Posts

Updating fields in portal form widgets

On the platform, when you update a record, the fields are automatically updated if the same record is viewed in another browser.However, the same process doesn't seem to work on the portal.Is there a way to tell if two users are updating the same rec...

bonsai by Mega Sage
  • 378 Views
  • 4 replies
  • 0 helpfuls

Can you collapse MRVS rows answer to a compact view

Hi does anyone know if it’s possible to reduce or collapse the answer to a question in an MRVS after the row has been added, kind of like a thumbnail or compact view?Some questions can have very long answers, sometimes several hundred words, which ma...

CCZMAX1 by Mega Sage
  • 131 Views
  • 2 replies
  • 0 helpfuls

Unable to close Customer Actions in Security Center

Good morning,I am trying to close two overdue customer actions that are showing in Security Center. However the underlying tasks have already been completed or cancelled.The affected records are stored in the sn_critical_update table on both dev and ...

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Resolved! Lab 3.4.1 Clone an existing widget

Hi team,I'm working on Lab 3.4.1 and have run into an issue. Here's a summary:Goal: Clone the "Approvals" widget to a new widget called "Approval CD".Action: I successfully cloned the widget and commented out the required code as per the lab instruct...

ArjayC by Mega Contributor
  • 249 Views
  • 5 replies
  • 2 helpfuls

Hide Banner / Message on multiple Dashboards

Does anyone know how to hide/suppress the "Stay ahead of the dashboard capabilities with Performance Analytics" widget/banner/dohicky thing that is showing up on some of the dashboards - not all of them; just some.  

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leport by Tera Contributor
  • 423 Views
  • 4 replies
  • 0 helpfuls

Hello World !

After being a silent user of the knowledge of the community, I have decided it is time to give back and collaborate more with the fellow sys admins. Hoping to solve queries and problems together.

Flow Designer-Social Media Management

Hello All, I have a doubt I am trying to complete ServiceNow Micro certs for Flow Designer,it saysNavigate to All > Social Media Management > Monitor.I do not have Social Media Management on my lab instance .How can I get it?I tried looking for it in...

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shevangi by Tera Contributor
  • 1913 Views
  • 13 replies
  • 5 helpfuls

Resolved! Application Navigator is Missing. Support chat not working.

I am new to ServiceNow. I just launched my first instance. The application navigator is missing. Also when I click on the profile icon dropdown, it is not opening the dropdown. This is extremely frustrating. What is wrong with my instance? Where is t...

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GlenA by Tera Contributor
  • 307 Views
  • 5 replies
  • 0 helpfuls

Resolved! Servicenow Impersonate Query

How can we check who has impersonated our instance over a period of time?Is there any way or any method to do access Impersonate counting's?

SH40171025 by Tera Contributor
  • 1347 Views
  • 7 replies
  • 3 helpfuls