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hii Service Now
Forum Posts
Duplicate rejection comments
duplicate Reason for rejection comments are being logged in HR cases.In Production, the same “Reason for rejection” comment appears twice under Additional comments within seconds of each other.I also checked the sys_journal_field records for a few af...
Priority Matrix
Hello! We currently have two record producers, one for general incidents and the other for specific security incidents (only using ITSM module). A requirement is to have a separate Priority Matrix for incidents logged under the security incident rec...
Resolved! ServiceNow Administrator - using both an FT and an outsourced admin
Hello. We're new to ServiceNow; went live end of November. Currently we have a managed services admin, product manager and developers. Does anyone have a similar support model and if so, do you also have an internal system admin as well? Thanks.
ServiceNow CSA — Career Paths & Real-World Advice
Hello everyone,My career background is primarily in consulting and professional services, including management consulting, change management, advisory work, and strategy. I’m at a point where I’m ready to make a career shift and add a more technical ...
Question
Hi I was wondering if the Integration Hub AD Spoke can be configured to work with ARS and if so how?
Service Now
Hi Service Now
How can one enable classic view in knowledge base to edit articles
Sorry couldn't find the Knowledge Management community under location picker.I am trying to enable the classic view of knowledge article editor as I am not very well versed with the new interface (obviously)I needed help getting this view back:Thanks...
Impersonation logs
Is there any OOTB solution that allows you to see when an impersonation starts, when it ends and what was done during it?
what is Servicenow CPQ ?
can we practice in my free instance?
Resolved! Inbound E-Mail using Exchange Online and Client Credential Flow
I am trying to set up account for a bunch of inbound mailboxes running on Exchange Online. I find instructions on how to set it up using a OAuth Autorisation Code flow but none on how to set it up with Client Credential flow. Is this even possible?
Resolved! Refresh ticket in Overview dashboard SOW
Hello everyone, I have noticed that after update state of tickets, when I go to Overview dashboard in SOW to Unassigned tickets of my groups, some tickets are missing, is there any time for synchronisation this info? O refreshed few times, but some ...
Resolved! About migrated to RaptorDB
Our internal ServiceNow Production instance has been migrated to RaptorDB.The Non-Production environments remain on MariaDB.We have observed several issues, and we have already requested improvements from ServiceNow.With that in mind, I would like to...
ServiceNow Career guidance
Hi Everyone, I have completed ServiceNow CSA. Can someone guide me what are the most in-demand ServiceNow career paths?
Resolved! Assessment Simulator Task 3 - Create and Comment on a Record
Need help to validate, trying from past 1 hours, getting an error 'Did you add and post a comment?'
