Also, you don't need to define an event in the Registry to be able to fire it.

The only use for defining an event in the registry is to be able to select it in drop-downs (like the Event name field on a Notification record, or the Event name field on a Script Action record).

So just because you don't see the event in the Registry, it does not mean that it is not already in use.

Hence the better practice of naming your stuff using the u_ prefix.

Thanks for the info! I had a feeling this was oob functionality that I was not fully understanding.

I do need it in the registry so that I can trigger a notification on it, in this case...but knowing that it doesn't need to be in the registry to exist will absolutely help me as I go forward.

Also, LOL @ the quotes on "my" event! So true! Thanks again 🙂

You're most welcome!

🙂

Hi @jMarshal,

"Update Request Item" inbound email action will only trigger when someone send an email to ServiceNow as reply email. if you make any update on RITM it will not trigger.

If you seeing 'sc_req_item.updated' event got triggered and you are able to see it in event log table then please check BR or script includes using query like script contain 'sc_req_item.updated'. if you find anything there then this is fired form there not from inbound email action.

Please mark the appropriate response as correct answer and helpful, This may help other community users to follow correct solution.
Thanks
Vijay Balotia