Order Guides

mgakhanin
Giga Contributor

Hello Team ,

 

I have a question.

 

Can an order guide consists of hardware and software combination ?

 

Please advise.

 

Regards

MG

Not applicable

Hi @mgakhanin ,

Yes !! 

Please follow the steps:

  1. Navigate to All > Service Catalog > Catalog Definition > Order Guides.
  2. Click New.
  3. Fill in the fields as appropriate.

    For more information about the fields and their descriptions on the Order guide form, see Order guide form.

  4. Right-click the form header and click Save.
  5. In the Rule base related list, define the rules that determine which items are included in an order.

    For more information, see Create a rule.

  6. (Optional) Configure the sequence in which the items in a rule base of an order guide must be fulfilled by selecting the Generate sequence button.
  7. (Optional) In the Variables related list, define any variables required.

 

View solution in original post

Thanks Sandeep. Valuable information indeed.

Dr Atul G- LNG
Tera Patron

Hi @mgakhanin 

 

Yes, the order is nothing but the collection of the catalog Item only. It doesn't matter its hardware or software.

 

have a look in OOTB order guide

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sc_cat_item_guide_list.do%3Fsy...

 

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View solution in original post

These insights are helpful. Thanks Atul.