Order Guides

mgakhanin · ‎11-24-2023

Hello Team ,

I have a question.

Can an order guide consists of hardware and software combination ?

Please advise.

Regards

MG

Community Alums · ‎11-24-2023

Hi @mgakhanin ,

Yes !!

Please follow the steps:

Navigate to All > Service Catalog > Catalog Definition > Order Guides.
Click New.
Fill in the fields as appropriate.

For more information about the fields and their descriptions on the Order guide form, see Order guide form.
Right-click the form header and click Save.
In the Rule base related list, define the rules that determine which items are included in an order.

For more information, see Create a rule.
(Optional) Configure the sequence in which the items in a rule base of an order guide must be fulfilled by selecting the Generate sequence button.

For more information, see Configure a sequence to fulfill items in order guides.
(Optional) In the Variables related list, define any variables required.

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mgakhanin · ‎12-01-2023

Thanks Sandeep. Valuable information indeed.

Dr Atul G- LNG · ‎11-24-2023

Hi @mgakhanin

Yes, the order is nothing but the collection of the catalog Item only. It doesn't matter its hardware or software.

have a look in OOTB order guide

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sc_cat_item_guide_list.do%3Fsy...

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mgakhanin · ‎12-01-2023

These insights are helpful. Thanks Atul.