Trouble with system Admin Lab 21.

louiserp
Tera Expert

‎12-04-2024 04:40 PM

I am working through the ServiceNow Administration Fundamentals On Demand Course.

I am trying to complete Lab 2.1 Configure an Instance.

Step 2 is "Navigate to All > System Properties > My Company.

Step 3 is "On the UI 16 Banner Image field, select Update.

louiserp_0-1733359039824.png

However, when I do Step 2, 

louiserp_1-1733359116181.png

 

this is what I see:

louiserp_2-1733359154858.png

I do not see what the instructions show for step 3.

How can I get this fixed? Thanks so much, as I'm stuck from moving on.

Louise

0 Helpfuls

Simon Hendery
Tera Patron

‎12-04-2024 05:00 PM

Hi @louiserp 

 

Check that you are logged in as Admin, and that you're not impersonating another user. (Click on the user icon, top right of the screen.)

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louiserp
Tera Expert
In response to Simon Hendery

‎12-04-2024 06:07 PM

I am definitely logged in as System Admin:

louiserp_0-1733364449896.png

 

0 Helpfuls

Nikhil Bajaj9
Tera Sage

‎12-04-2024 05:42 PM

Hi,

 

If you have logged in as an Admin, you will be able to see the screen like this after clicking on update:-

 

NikhilBajaj9_0-1733362984542.png

 

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

ServiceNow Rising Star-2025
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louiserp
Tera Expert
In response to Nikhil Bajaj9

‎12-04-2024 06:10 PM

I don't see update - that's the problem. 

I am definitely logged in as system admin:

louiserp_1-1733364627883.png

 

0 Helpfuls