CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

Varsha20
Tera Contributor

‎03-25-2026 10:41 AM

Hi ,

 Im  trying to register for my CSA exam through servicenow university , i have completed the payment and received the invoice as well . But the registration page is refreshing every second and in loop of continuous refreshing.

Has anyone faced this glitch before. I have already created case as well, and got a response through Agent Bot who clearly doesn't understand my issue and giving me steps to download my invoice.

Will there be any human who would investigate my case and provide the correct response.

 

Thanks,

Varsha

0 Helpfuls

Trupti94
Mega Sage

‎03-25-2026 06:45 PM

I am facing same issue, raised case but no reply from any agent.

0 Helpfuls

Varsha20
Tera Contributor
In response to Trupti94

‎03-26-2026 12:17 AM

Hi  incase your issue gets resolved pls let me know ,im still waiting to get solution on my ticket.

0 Helpfuls

Huynh Loc
Mega Sage

‎03-25-2026 08:47 PM

Hi @Varsha20 ,

You’re welcome to reject the proposed solution, and it will be routed to an agent for further support. Alternatively, you can create a new case if you prefer.
If you found this response helpful, we’d really appreciate it if you could mark it as Correct and Helpful. You can also mark more than one reply as an accepted solution.

Varsha20
Tera Contributor
In response to Huynh Loc

‎03-25-2026 09:56 PM

Already did that , thanks.

0 Helpfuls