ITSM Implementation Simulator (Paris) - Task 26 - Create a catalog item

J_W_ · ‎10-12-2020

Just a FYI for the simulator creators and everyone who is trying to complete this.

On this final task, the first part of the instructions are to:

1. Create a new catalog item named Workshop Setup in the Consulting Practice catalog.

A. Category = Workshops

B. Flow = Service Catalog Item Request

However, selecting "Flow = Service Catalog Item Request " results in a validation error with error instructions which basically tell you to re-read the instructions.

After an hour of testing every single task in the catalog item, I changed the setup to:

'Workflow = Service Catalog Item Request'

and it validated successfully.

Good luck!

Rishi Raj3 · ‎10-29-2020

Thanks for sharing this information. Was wondering the reason for failure step.

Community Alums · ‎02-11-2021

I really struggled validating this task, but unfortunately when I tried changing from 'Flow' to 'Workflow' it introduced an additional error - so this appears to have been fixed \ changed.

It turns out my problem was 2 fold :

1. I used a 'Lookup List' variable type instead of a 'Reference' (I should have been able to tell by the magnifying glass rather than the 'up/down' arrow at the end of the field .... doh!)

2. When that didn't work I noticed a '?' on the end of the 'Workshop location' Question field (why shouldn't it have? all the others do 🙂 ). I removed it....

Only then did it validate successfully....

Niharika2 · ‎10-18-2021

Can anyone help me in task 25

Bill Martin · ‎10-21-2021

hope this helps