Hi @NikhilG32113509 

Cloning is essentially like a copy-paste from production to development. Please check (I know it’s not best practice, but check if the user is able to impersonate in production). Provide the role for a limited period and just verify. It looks like some data might have been overridden, or an ACL that was disabled in production might have been applied in development. You can log a case with Now Support.

Hi Tera Patron,

Thank you for your assistance, our prod instance is working as expected along with the impersonation and user roles and test instance as well. A high-level ticket has been created with SNOW support. Awaiting for them to reciprocate.

@NikhilG32113509 

I don't think it's an issue with cloning.

What's the exact issue?

you are not able to impersonate some users?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Hi Ankur,

The issue is we are not able to impersonate any user. Raised a ticket with SNOW for assistance.

Regards,

Nikhil