With the Brazil release not being scheduled until Q4 2026, can we get some clarity on the timeline for this upgrade. Given the shift of the second release to Q4 in 2026, Does that mean the Brazil release (from Zurich) in Q4 wouldn't need to be com...
Hi,I’m facing an issue with the Time Worked field on the Incident form and would appreciate your help. What I have done:I brought the Time worked field onto the Incident form.Then, I configured the Time Worked field to be read-only(using UI Policy) o...
Hi, I’m reverting Problem customizations back to out-of-the-box. This worked fine in lower environments before, but since upgrading to the Australia release, the Problem migration Run Checks step fails with a UI Action error.I’ve tried multiple fixes...
Hello Community, I am hoping someone else can help confirm the same issue I am facing in two separate instances of ServiceNow Australia, both Patch 1 and 2 in both Edge and Chrome.Plugins Required - Operational Technology Manager (Contains required d...
We are currently on Yokohama and plan to upgrade only once a year, so we will skip Zurich. Australia GA was on 5th May. When should we schedule the upgrade process? What is the deadline to upgrade from Yokohama to Australia? We prefer not to use Zur...
Most ATF failed post upgrade with below error. Most reason is clicking on UI action button such as submit. Cannot read properties of undefined (reading 'toString') Still researching but wanted to throw it out there if anyone encounter and has idea.
Below process worked for Xanadu Go to sys_ux_style.listOpen Colors Copy All of JSON in the style boxReturn to the UX Styles List and Click NewEnter a namePaste in the JSON you previously copiedSearch for “now-unified-nav_header--background-color...
Hi Community, We had 'Dashboards Overview' UI element in our instance till Zurich release but after upgrading to Australia release, we are unable to see the 'Dashboards Overview'. Is it possible to customize and bring it back?
Hello I need to change the method payment in my account, I can't find any link where to do it. Anyone that can help me?
Hello, We recently updated to Australia Patch 3 Hotfix 1, and we're noticing an issue with approvals. More specifically, calling script includes via filters.When vieweing Pending approvals for time cards, one of the filters is calling: Approver List ...
Hello Everyone, I am a ServiceNow Developer/ Administrator/ Business analyst with 5 years of experience in ITSM, CSM, Flow Designer, Integrations , Service Portal, and Service Catalog. also with 4 years experience in DEVOPS Engineer. I hold a CSA ce...
Hi everyone, My instance version is in Australia right now. In serviceportal, if admin user search anything on search bar it's showing results. However non admin user searches anything in search bar, it's not showing any results.Could anyone provide...
Hello All, Our instance has been upgraded to Zurich. However, we can observe that Polaris theme remains as a default for all of the users which we want it to be changed to Coral Theme as a default theme for all of the users. Any inputs how can we ach...
I have noticed some issues when trying to add a story to the task board in the cwm workspace. The main one is that the start and end date fields do not populate in the list view, and they also cannot be edited. My understanding of this is that rm_sto...
Hi, Question about the new upgrade management console. I have been playing around with it and I am running a few ATF's currently. For all past upgrades, I go to Upgrade History/System Upgrades after an upgrade to review/compare skips. Will I still...