My instance is under maintainance since a week
My instance is under maintainance since a week. Im not able to access my PDI. Is it mandatory to upgrade to Zurich?
Forum Posts
CI Principal Class always return False
I need to fetch the CI Principal Class which is enabled for other tables/classes. i tried to use the below, in this it always return False for all classes. var classNameToCheck = 'cmdb_ci_lb_netscaler'; //cmdb_ci_lp_firewall cmdb_ci_computer var gr =...
Yokohama Catalog Builder Announcement/Pop-up
After going to Yokohama Patch 7 Hotfix 2 update, the following informational announcement/pop-up has been showing when going to catalog items (also attached): Build and modify items faster with the improved Catalog Builder. How do we turn this announ...
Upgraded_Fonts are small
Recently upgraded from Xanadu to Zurich, and we are noticing the font is much smaller. It isn't the desktop zoom, it is specially ServiceNow post upgrade -for everyone in my instance. Anyone experienced this, and can guide me through increasing the d...
Unable to get the plugins application name
I created report from sys_store_app table to get the list of updates available for the plugins, However the list has all the plugin names for more than 300, which doesnt have the parent friendly name to understand which application needs update for e...
Security Data Filters in ServiceNow
Overview Security Data Filters (SDFs) in ServiceNow restrict access to records based on user roles or security attribute assertions. These filters are applied before a query is executed, ensuring only authorized users can access sensitive data—whet...
report
Is there an option in the report(with type donut) to split it into two columns like in the first screenshot? I want to achieve the same layout as shown in screenshot 1.
Resolved! How to Upgrade from Washington to Yokohama?
Hi Team, Client wants to upgrade from Washing to Yokohama, please guide me through the process.How to do the upgrade?What points to consider as pre upgrade activities?What are the post upgrade process?Any other things. Iam completely new to upgrade p...
Resolved! platform Analytics
The Zurich Release is great, however people with the ITIL role are not able to choose and Switch back the Dashboards to the Core UI. I would like to know how can I provide option to the ITIL users in our organization to switch back if required giving...
Obtaining the Release notes from the App Manager
I am looking to loop through all the applications requiring an update from the sys_app table and raising a story for the developers to pick up and process. I have managed to get a flow working which does just this however I am looking to see if for e...
ChangeRequestSNC using different APIs after Xanadu → Zurich upgrade: State Model vs Change Models pl
Hi all,We recently upgraded our DEV instance from Xanadu → Zurich. TEST is still on Xanadu.We noticed that the ChangeRequestSNC Script Include is using different APIs:On DEV → uses legacy API (ChangeRequestChgReqAPI)On TEST → uses ChangeTypeChgReqAPI...
How to Make Currency Fields Editable from Workspace List View ?
I've already checked the glide.lists.inline_editing_enabled and glide.ui.list_edit_ignore_types properties, but even removing the "currency" fields from the list of fields that can't be edited in the list view, it's still not editable in the workspac...
How to avoid wiping in progress update sets during clone process
Hello, Quick question cloning form production to Dev. What's the best way to avoid wiping out existing update set that are in progress during cloning instance from production to dev instance? The clone profile states it will wipe out in-progress upda...
after yokohama upgrade mid servers are still on xanadu version
Reported MID Server version 'xanadu-07-02-2024__patch7b-hotfix1-05-20-2025_05-22-2025_2350' is not compatible with instance version 'yokohama-12-18-2024__patch3-hotfix2-05-20-2025_05-23-2025_2247'. Upgrade is required.We’re seeing the above message f...
