As I showed, I have done the installs.

I have also done the refresh.

Nothing I have tried is working and I can't get access to the modules even though the modules show as installed.

How do I get an actual ServiceNow person to help me with this instead of just responses from the community?

Hi @R_Schmidt 

Few checks:

• In the application navigator, search for GRC.

• In the workspace, check if Compliance Workspace is showing.

• Go to the Role table and search for compliance to see if the roles are installed.

Now:

• Did you install the GRC: Advanced Core plugin? If yes, repair that plugin.

• Also, repair the Policy and Compliance plugins.

• If the roles are installed, assign the Compliance Admin and Manager roles to your system admin.

Logout and log back in.

FYI: PDI doesn’t come with support, and no one from ServiceNow can directly help. You can get assistance only from the community.

I checked, and there are no sn_grc... roles.

As mentioned previously, I have refreshed all 4 of the GRC Plugins.

I don't see any GRC: Advanced Core plugin.

Hi @R_Schmidt 

Mate, to run GRC, these plugins are a must. If you’ve installed them and it’s still not working or showing, it’s better to release this instance and take a new one instead of spending more time troubleshooting.

I gave up trying to resolve this. When I looked for GRC plugins, all I saw was the Families, and they showed as installed.

I released my Xanadu instance and tried to request a Yokohama instance, now I get a message that an instance can't be allocated to me.