Not applicable

Hi,

I checked event log table.I believe event is triggered .Still notification didn't got triggered.

I even  wrote gs.eventQueue('event.name', 'current'); 

PFA for reference.

Hi @shubhamverm3478 ,

In gs.eventQueue('event.name', 'current'); current is an object and not string.

so, query the knowledge table and pass the object in 2nd parameter.

 

Example:

var current = new GlideRecord('kb_knowledge');
current.addEncodedQuery("your_query");
current.query();
if (current.next())
{
gs.eventQueue('event.name', current,"","");
}

@shubhamverm3478 

Check who the notification should send to? If none give your name and see if email getting triggered. Once updated in notification re run the full activity again on another KB article

Not applicable

Hi,

I copied query on knowledge table ,knowledge classification = LE & state is published 

kb_knowledge_base=d4fa0752df132100dca6a5f59bf2636e^workflow_state=published

Still notification was not triggered.

Can you share the whom to send tab in the notification that is configured.