Agentic AI Agent use case
Hi All, Anyone implemented the Agent AI in your instances. If yes. Please share the use cases you have implemented.
Forum Posts
Custom Widgets Not Working in Financial View (Project Workspace)
Hello Everyone Question 1:I have a requirement to create custom widgets, but they are not appearing in the Widgets list. What could be the issue?? Question 2 : Question 2:When I add custom widgets inside a parent widget which is OOTB It's works but ...
Change Templates Not Populating fields in Service Operations Workspace (SOW)
Hello Community, I’m facing an issue in Service Operations Workspace (SOW) when creating a Change Request. - When I select a Change Template, the predefined fields and values are not automatically populated. - These templates work fine in the na...
How to Run Post-Approval Actions as System User in ServiceNow (sn_si.admin role Limitation)
Hi Community,I am working on a Service Catalog item "Manage Group Members" where users canrequest to add or remove members from a group. The approval is routed to thegroup manager via a workflow, and once approved, the system should automaticallyadd ...
Virtual agent welcome message based on schedules and if off business hours display message
Hi Team, We have received a requirement to initiate a virtual agent chat based on schedules "8-5 business days excluding holidays" , Here we need to display welcome message based on business hours and allow user to initiate a chat.1. If off business ...
Resolved! virtual agent greeting message - Display based on scheduled time
Hi Everyone,We have already configured a greeting message for virtual agent chat window. But Now we need to display a welcome message based on business hours and non-business hours. We are using lite version of the virtual agent chat and Right now we...
Is there any dashboard that tracks the health of the business application health?
Hi Team, Is there any out-of-the-box (OOB) dashboard available to monitor the health of a business application, along with the associated infrastructure, batch jobs, and integrations for that service? If a consolidated dashboard is not available, are...
Knowledge Article Question
Hi folks. We would like to add the author as a visible field on our Knowledge article forms. Can someone show me where this logic lives so that we can make the author visible when viewing the Knowledge article?
Embedded List onCellEdit Client Script not updating field values (Total Impact not setting)
Hi Team,I am working on an embedded list (child table) inside a parent form (Outage → Impact Type tab).** RequirementWhen a user updates AP Impact (or other region fields) in the embedded list, I need to:Automatically calculate Total ImpactSet the va...
How to update the risk factor fields and risk factor values. I mean where we can update those fields
How to update the risk factor fields and risk factor values. I mean where we can update those fields.For Example: If we have risk factor field like outage required. So, I want to change that field as like expected service outage required and also val...
Send an Acknowledgment email
When ever an incident is assigned to the User , after one hour if user doesnt send an acknowledgement email i need to send an reminder notification to the assigned to person, is it possible to acheve this requirement
Capturing Statement of Work
We are currently wanting to put Statement of Work (SOW) information to capture costs by Vendor. Is this a place in ServiceNow that is capable of capturing this information when a SOW is created for project work?
Configuring ESC, I want to add quick links that open Topics/categories
HiConfiguring ESC, I want to add quick links to create incident, which directs me to a page where I have categories shown like Hardware, software, and others, then in the Hardware - related catalog items, which page should I take when I create ESC qu...
I need to explore on Advanced work assignment (AWA) with skill based and last assigned routing
In my project, they wanted to implement Advanced work assignment (AWA) for IT Requests and incidents, so they asked me to explore on it, and I need to provide a quick demo on that to the team. I need some hands on for Skill based and last assigned ro...
virtual agent creating multiple interactions when using "load_active_only = true"
Hi everyone,We are using "load_active_only = true" code to keep current conversation history and it is working fine. Thanks to @Mark Roethof . But when a case created is opened, it is observed that multiple interactions are associated with that HR ca...
