Hi Community, For one of the catalog items, we have a variable named "groups", and the available choices for this variable are maintained in the question_choice table. The variable type has been set to List Collector, with the List Table configured a...
Hi, I created UI action to set the ticket to closed skipped. It works fine, but it leaves the comments field empty. I want to have a pop-up message or alert "Please fill in the Comments field before closing"See below how the ticket is closed but the ...
Filter conditions :group is not emptyapproval for starts with RITM.this script is working fine for catalog items with flows but it is not working for catalog items with workflows. I tried to debug but i got no valid answer for this. here groupid is g...
Hello Experts, Good Day!! As I know that Field Watcher option is not available in Next Experience UI versions, Can any one let us know if there is any alternate feature developed in Next Experience UI by ServiceNow? Regards,Vinita Kushwah
I created a client UI action that would a open new change request on press, however I noticed that if I try to set a work note during the creation - the script completely breaks and no record is created. No error is outputted either when i go to syst...
Hello Service now Community! I am currently working on approvals for a form in the service portal. I need to make it so that any rejection comments are visible to the requester. I figured I can do this by copying the rejection comments onto the RITM,...
HI all , For the single user it is goving correct answer but for the multiple users it is giving undefined answer Can anyone correct this script : source.u_owner_name:- multiple user id is coming , return: undefined output is coming // Transform...
Hi. Iam using transform map for importing the holidays list (from excel) into ServiceNow.But while importing the start date timing is getting changed to 18:30:00 instead of 00:00:00. The start date time iam importing from excel The date it is updatin...
I am trying to update the Teams chat integration in our dev instance and cannot avoid this error. It doesnt seem possible to create a new application manifest. We have tried deleting records and starting again, still the same error. This is preventin...
I have two forms X and YBoth forms have similar fileds called compact which needs to be filledIf the filed compact is filled in X form it should automatically get updated in Y when they are linked with the common filed value Sec
Hi, Once the root cause is determined, before the fix implementation is there a way to mark/show the Problem record as Knownerror. I am looking a flow like root cause analysis -> Known Error -> Fix in Progress. "A Known Error is a Problem that has be...
Good morning, We currently have a search engine powered by AI Search. According to the product information, it includes a simple typo correction feature. However, we haven't found an easy way to fix it unless it involves scripting, and it almost does...
I have created an approval for the RITM, and when approval is requested, the system generates an approval email.However, when I create an approval for a Catalog Task, the approval email is not generated.Why does this happen, and what needs to be conf...
Hi Team, How to add a platform analytics dashboard in Landing page of workspace Thanks in Advance
we don’t have SLA for INC task. In those scenarios ,how to calculate the INC SLA’s. Can you please suggest solution of this solution
