Hi everyone,I'm encountering an issue where two fields that are configured as non-required are being displayed as required when the form is accessed through a mobile device:Assignment GroupController ApproverOn the standard/desktop experience, these ...
Hi all. I have integrated the teams with Servicenow and whenever I'm getting the approval for change request , I can get the pop up from the teams ui page. we can approve the request from here itself. the issue is like now , we can't get the approval...
Hi everyone, has someone been able to configure virtual agent for a portal in a way that let's only a part of the users use Now Assist and the other part use "normal" virtual agent? I read that OOTB only one assistant can be added to a portal, so I d...
while creating release on DPR workspace, i am not able to select all the products in the product or service dropdown. as shown in image . how to remove the filter.
Hi ,I'm working on universal request.I have created a incident from ur and then I want to transfer to different department .I selected not sure in the department type .actually it is closing the existing ur and creating a new one .but i don't want th...
Hi All,I'm trying to integrate the ServiceNow with the postman while pushing the code and the data was not getting from the postman, the issue was the user was not authenticated and I thought from the MFA and SSO authentication, it was Secure but i d...
if i enter user id and password here again this dialogue box comes up why is that ? this is by the refrence of attachment api metadata link where we get the attachment link
Hey TechiesThank you for your time, would appreciate itCan you support on the below ask, clearly pleaseCase 1I have configured SLAs for one of the assignment groups, and they are working as expected. When an incident is resolved, the SLA stops correc...
Dear ServiceNow Community Friends I have PDI instance Zurich version, I got created from servicenow developer homepage.I wanted to activate the bot for help with key word 'password reset' to give me relevant knowledge article automatically. Attached ...
How can we disable only change request approval virtual agent notification via teams
Hi team, can any one please suggest me, how to change the planned end date when the change status in scheduled in servicenow
I need help to create RITM approval in flow designer based on user's profile location. If user if located on certain location approval will be created on different assignment groups.
We have created new now assistant VA & given knowledge base as information source. functionality wise it working fineHowever, when we are getting result we can see sources as article links. when we click on it redirect to article page in portal. by ...
Hello everyone, I am trying to create a database view on the Incident table, but it is returning everything from the Task table instead. I tried limiting this in the where clause, but it just does not care.inc_sys_class_name = 'Incident' I also tried...
Hello All, How to achieve the below requirement in servicenow: How to redirect csm workspace view home page based on csm agent - role sn_customerservice_agent and we tried updated on below script on script include "SPEntryPage" but it's not works on ...