Resolved! Threat Intelligence
Can someone explain the TI steps and how to implement it?
Forum Posts
Resolved! GlideAjax
Explain GlideAjax in a simple way with two to three simple examples
Resolved! MVRS on a Record Producer
Hi,I created a new record producer that generate record in sn_slm_task table.Inside this record producer i added a Multi Row Variable Sets. Is there any way to access this MVRS values using the producer script on the sc_cat_item_producer record?using...
On ESC portal when search KB its showing KB record. Not correct view
We have observed an issue with the Knowledge Search on the portal. If a user searches for an article and presses Enter, the search result leads to an incorrect record display. However, selecting the same article from the suggested search results work...
Resolved! XML export of Flow record
I would like to export the XML of a flow, created in flow designer. Do not have the update set information which was used to configure/store the flow and moved in Production. Checked in sys_hub_flow, but not able export the flow from the sys_id. Ple...
Configuring a survey on teams by virtual agent
Hello,We're aiming to send 2 questiones CSAT survey to 'Reporting user' of an incident - when it is moving to 'closed'. We want to send it through our virtual agent by teams.Is it possible?
ServiceNow Learning
Hello All,I have just started learning Service now. How can I learn and practice it so that I will get a good hands-on experience on SNOW platform. Regards,Shah
How to Maintain Same sys_id for User Records Across Dev and Prod When Using Single AD Source?
Hi All, We have a single Active Directory (AD) source that integrates with both our Dev and Prod instances to create user records. Currently, when the same user is synced to both environments, two different sys_id values are generated for the user re...
After submitting form using 'Submit Record Producer (SP)', next page is not opening
A form is there, where we are putting all mandatory fields. However when submitting the form using 'Submit Record Producer (SP)', it should navigate to a next screen and should show some case number with its details.Currently, it is not navigating to...
Unable to click on "Remove All" button in mrvs table
In my automation steps I have to click on "Remove All" and Cross icon to delete individual records. Please check in the below screenshot:There is not way to capture the component for the "Remove All" and Cross icons. This is a part of mrvs and mrvs ...
Integrate Teams with now assist
Hi everyone,We have installed Now Assist and have been using it in Employee Center. We are also using Virtual Agent in Teams.We now need to configure Now Assist in Teams. However, when testing it, we receive the following message in the chat:"You don...
Getting duplicate message with text input in VA
Hi, I am going crazy because I keep getting a duplicate of the prompt message after the user has entered a text string.I am using a text input to be able to use the contextual search.I have created a new topic with only this and it still doesn't seem...
Filter Knowledge Search in Virtual Agent Based on Pre-Chat Survey Selection
Hi All,I am working on a Virtual Agent use case where I have configured a pre-chat survey with an option:"Please select if your inquiry is related to HR or IT"and display buttons: IT and HR. My requirement is: If the user selects IT, then any further...
Interaction table: Force 'sow' view for itil users
Hi,I created a view rule to force itil users to the SOW view. (function overrideView(view, is_list) { if (gs.hasRole("itil") && !gs.hasRole('admin')) answer = "sow"; // set the new view to answer })(view, is_list);The problem is that the user can ch...
Slow loading of list type widgets in Platform Analaytics dashboards.
Anyone facing issues with slow loading of list reports in Platform Analytics dashboard after migration from Core UI dashboards? If Yes, were you able to solve it?I am not able load and edit the data source/conditions/table as well. The screen gets st...
