I am trying to create a new assignment group for our organization. This assignment group is the first time it was to be used. Several other assignment groups beginning with the same prefix as the one I am trying to create have been successfully cre...
Hi All,I have created SLA, Based on affected users location time zone . we need trigger SLA. IN Timezone source i have added task.u_affected_user.location.time_zone, but still its not working. Please find the below. Please help me on this screenshot ...
As a requester, I want the attachment added field in the RITM (sc_req_item) record to automatically display the number of attachments uploaded when submitting a catalog item request with a mandatory attachment,So that the request record clearly refle...
Hi,So basically my requirement is i have created 2 Ui action buttons 'approve' and 'reject' on the Approval(sysapproval_approver) table. But there already exist 2 OOB UI action buttons on the same form. My buttons get visible only if the conditions a...
I have a requirement where users who either have specific roles (u_cmdb_mgmt, asset) or are members of a CI's managed group should be able to create, update, and delete CI relationships in the CMDB.I've implemented a script that checks for these cond...
Hello, I have this by the look, very simple business requirement, but I do struggle with it. For one of the catalog item, there's a requirement to show in field "Organization" only those departments, which have parent = empty and code!=obsolete (modi...
Hi,I'm trying to achieve the below requirement.Requirement: In a list-type field that references the user table, display the user's Email ID instead of the user's Name after selecting a user record.can anyone help me with this?
Hello team I'm in the midst of redesigning a catalog item for request to an application that is available to most people within my organisation - (Core Systems). However, there are several access levels within this application that are available and ...
Hi Team , Hust wanted to know the overall score How its getting calculated and from which table the data coming from ?Based on that we need to create a report . Thanks!
Hello Everyone, I have created a database view between attachment & incident table..with clause as:-incident_sys_id=attachment_table_sys_idBy this clause it is working as expected.But suppose if a incident record is having 5 attachments then it is sh...
Hello,I am not able to receive my OTP emails while I try to login to the Servicenow University and I asked the support through SSO. It asked my username and password and then it is not resolving my issue and showing "I'm having technical issues and ...
Hi All, I have a requirement to add task sla to the custom table when record is created.I created an SLA Definition with retroactive start and set as "Created" but task SLA is created only when I update anything on the record. Appreciate if you help ...
Hi Friends,Can you please help to find the license metric for Akamai Managed security service 3.0 license and Bot Manager license. Thank you
Hi Team , by Looking this health matrix, looks like overall score calculating based on completeness , compliance and correctness .I need to implement this on PA dashboard ( overall score percentage based on CMDB group)i believe we need to use formula...
Hi All,I am working on a Virtual Agent use case where I have configured a pre-chat survey with an option:"Please select if your inquiry is related to HR or IT"and display buttons: IT and HR. My requirement is: If the user selects IT, then any further...
