Remediation target date is calculated based on the risk score ? how its updating ? Target date is receiving from the qualys or servicenow updating? remediation target rules how its wokring?
Unable to see Inbox icon in CSM workspace for sn_customerservice_agent user. Please help me to get it.
Getting Error: no user found on ServiceNow with this UID, while creating catalog request request got created successfully but RITM got cancelled automatically and the error comment is no user found with UID
The requirement is to ensure that when attachments are copied from another record, they do not satisfy the mandatory attachment requirement. Users must upload at least one new attachment on the current record and should not be allowed to proceed with...
Buenos dias, me gustaria saber la forma correcta que se debe hacer para poder pasar un scope de mi instancia de backup a las instancias de DEV y QA, actualmente yo lo realizo de la siguiente manera y aun asi cuando lo paso el desarrollo me falla en e...
Hello community experts I'm trying to configure major incident management from the scratch where I am trying to configure collaborate to create teams chat and conference call I am not seeing that option (although when I impersonated as major_inc_mana...
Hi all , In Response Templates email will be sent notes will updated not, Now i have template mail will sent but not shown in notes/ activities. i have want notes will updated if Response Templates email sent.
Recently I've managed to enable KB generation Skill for a custom table extended from task. As I didn't found any post about this, I've decided to share my result.Basically, I wanted to use Now Assist Topic "Generate KB article" to create article from...
Report Name: Net Monthly Service Catalog Tasks OverviewProblem: Scheduled email sent null attachment with warning "The sender does not have access to this report" The report "Net Monthly Service Catalog Tasks Overview" is domain-specific to NetWhen "...
Hi everyone,Could you please help me with removing the “Priority” text from the Playbook?Please find the screenshot below for reference.
I want to increase the time of queue when user is connected but all Support person on agent is away it ends the chat as no one available. Requirement is to keep the chat open even if no one joins they should be in queue.as of now in seconds it ends
Hi Everyone,I created a new dashboards page in Contract Workspace but when I click the score report but unfortunately I am getting "The page you are looking for could not be found" error. I am lost and would appreciate any input on this. Thank you f...
I have multiple production instances and want to merge them into one single instance. Has anyone done this before? Any best practices article or details you can share?
Hi all, I've built an employee offboarding flow in Flow Designer (Zurich) that handles the AD side end to end - disable user, remove from groups, update attributes, move to an Archived OU - all working using the OOTB Microsoft AD (ADv2) spoke actions...
Hi please anyone help i am not able to find problem id field on incident form on Australia PDI