How to set target table for AI agent

Hi Community, I'm building an agintic ai for my custom table. How can we set the target table for the AI ​​agent that we are going to create?Thanks!

Tag Key & Value Policy question

Hi,I'd like to know how to create a Tag Key & Value Policy that would verify:1- the value is not empty,2- allow any value between 0001 and 999993- can only be 4 or 5 digitsEx: "ApplicationID = 7345 would be compliant, but 953 wouldn't. Can someone he...

There is no change and problem modules in Australia PDI when logged in as admin. Any idea of this?

There is no change and problem modules in Australia PDI when logged in as admin. Any idea of this?

Notification is not triggering for live agent when interaction is created

Performance AnalyticsHi team,i have configured interaction survey and notification should trigger belwo conditionSurvey and notification should be triggered when: Interaction State = Closed Complete Type is one of  Walk-in, Phone ,Chat (Live agent) O...

Customizing the update user MS ADv2 spoke action

Has anyone added additional fields to the Update User Action from Microsoft Active Directory v2 spoke? I have been trying to add three new attributes to set. fax (facsimileTelephoneNumber), OfficePhone (telephoneNumber), and extensionAttribute1. I've...

Catalog Builder – Estimated Delivery Time for Custom Flows

Hi All,I am working on creating templates using Catalog Builder, and I’m trying to provide users with the ability to define an Estimated Delivery Time for their catalog items. From my understanding, the delivery time is derived based on each stage in...

Migrating from Cisco Intersight ITSM Plugin to Service Graph Connector

Hi everyone, We are currently encountering an issue with duplicate CIs in our CMDB after migrating from the deprecated Cisco Intersight ITSM Plugin to the Service Graph Connector for Cisco Intersight, and I would like to ask for recommendations on th...

Auto-reminder and auto-close after 10 business days for pending approvals and On Hold tickets

Hi All,I have a requirement to implement a scheduled job in ServiceNow for both Incidents and Request Items (RITMs) with the following logic:Requirement:For records in:Pending ApprovalOn HoldThe system should:Send reminders during the 10 business day...

I need real-time examples of situations when we create a Change Request

Custom application in IRM

Heyyy everyone I just some help that I have one record as in custom application where user wanted to see the two fields  changes into the activity log I have simply add them through formatter. not the issue is happening that whenever the user has cha...

Need do I delete a cost plan

Dear Team, We have to delete some cost plan named with "To be deleted", but when we try to delete we are not able to delete the cost plan, we are getting errors as 'Error MessageCost plan can not be deleted. There are Resource Plan linked with this c...

Servicenow Catalog MFA Validation

We have requirement on Servicenow Specific Catalog , we have password reset form catalog item , Before requesting catalog form we need to validate MFA and if it is successful we need to trigger flow. how we can achieve this functionality. and we can ...

invalid request while integrating to salesforce

When i click on the Get oAuth Token link i get the following error message: error=invalid_request&error_description=missing%20required%20code%20challenge i have attached screenshots on both Salesforce and Servicenow .     Can someone point me to wher...