Hello, I am building one custom "Request catalog item (LLM)" topic block and want the system to use it for all request raised within VA. Within topics, I can easily use the custom one to raise catalog item. But ones which appear while searching for a...
We are currently working on a Hardware Asset Management (HAM Pro) implementation in ServiceNow. As part of our hardware procurement process, we use an external vendor's procurement catalog to browse and purchase hardware such as laptops, desktops, an...
What is GlideAjax? there types in details with scenarios and use cases
Hi everyone, I am currently exploring features in my Personal Developer Instance (PDI) and would like to configure Now Assist. Could someone please share the step-by-step process to get Now Assist set up and working inside a PDI? Additionally, could...
We have a requirement that when additional comments on Incident is added, the caller should get a teams message, and once caller replies to that message, the related incident should be updated as well. I am set on outbound, need help on steps to conf...
Hi, I work in an instance where there are many groups from different parts of the business.I would like to create a Visualization that uses the 'Incident backlog growth' indicator.For other indicators I have been able to use the filter Assignment gro...
How to change the Otto avatar in ServiceNow?
Hi everyone,I'm trying to enable the ServiceNow Otto panel on my instance (Now Assist, Moveworks and AI Experience are now ServiceNow Otto), but the Otto icon never appears in the header. I've checked a lot of things and I'm hoping someone has seen t...
Hi all,I'm new to the virtual agent and need help solving a customer issue as soon as possible. I am working on a Now Assist implementation with a specific focus on the virtual agent.One of the topics that the customer wants is a "Request Status" top...
Hi All,I have created a String field in the table with a maximum length of 100 characters. However, in Workspace, the following field message is displayed:“This field supports 100 or fewer characters.”This message is not visible in the ITIL view and ...
Hi Team,I have an On-Call Scheduling requirement in ServiceNow for Company XYZ.We have 3 shifts in US Eastern Time:6 AM–2 PM2 PM–10 PM10 PM–6 AMFor each shift:Person A: Sunday–ThursdayPerson B: Tuesday–SaturdaySo, Tue–Thu both people are on call, whi...
I created a Topic in Virtual Agent Designer, but when I try to publish the Topic it throws "Server Error - Another published topic is already using this NLU Model with NLU intent."
Hi please anyone help i am not able to find problem id field on incident form on Australia PDI
The Sentiment Analytics dashboard (/now/conversational-studio/analytics/all) displays "No data available" for all sentiment metrics and "0" for Conversations Analyzed. This is caused by inactive data aggregation scheduled jobs, disabled Now Assist Se...
Hi Community,I am using Active Directory Spoke v2 – Update Object Expiration action in ServiceNow to extend the expiration date of an existing AD account.For example, the requested account expiry date is 29 October 2026.After executing the action, th...