Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Disable 'Save' button / ui action in workspace

I want to disable the save button from CMDB table which is in sow workspace. I followed this Solved: Re: Disable 'Save' button / ui action in workspace - ServiceNow Community but When I implemented by default the save button is disable from CMDB work...

Create approvers on Rtim on basis of Cost Center

Hey Team,Can anyone please help me I created a schedule job that is generating approvers on RITM on the basis of Cost center, If the approver with level 1  doesnot approve the Ritm after 3 business days than the approval should move to the approver l...

Resolved! Disable 'Save' button / ui action in workspace

How to remove workspace save ui action, for a specific table upon creation of new record?I came across a requirement where I need to remove the OOTB save button and replace with a custom button where it opens a modal asking to provide a justification...

AzharTamboli_1-1699962382011.png

Resolved! Catalog item and record producer roles

Hi Community, Can you tell me the best practice on assigning roles to catalog items and record producers? I cannot find anything in the documentation regarding roles, and it implies that teams should use user criteria and not roles for this function....

AnthonyMull by Tera Contributor
  • 356 Views
  • 5 replies
  • 3 helpfuls

How to create a request through email

Hi All, We’ve received a requirement to create a request directly from an email. We attempted to configure this using Flow designer and the “Submit a Catalog” action by triggering a catalog; however, this approach doesn’t meet our needs. Specifically...

Hrithikah by Tera Contributor
  • 246 Views
  • 6 replies
  • 0 helpfuls

Images are copied from Servicenow articles

Hi All,Previously when I copy an article from SNow and paste it ms word it gets pasted along with images/screenshotsBut now it doesn't paste the images, could you please suggest.FYI, we have implemented Advanced Knowledge Management also.

RahulRAJAS by Kilo Guru
  • 277 Views
  • 8 replies
  • 1 helpfuls

Field contains and does not contains a value

Hi All,I am not sure what is wrong with the below script, i'm trying to compare field value where it contains and does not contains (1Global). Background script executes both the conditions, please suggest.  var newcar = 'Truphone';var oldcar = '1Glo...

Ankita9793 by Tera Contributor
  • 319 Views
  • 5 replies
  • 4 helpfuls