Re: Question about cloning

GaneshErike · ‎04-09-2025

Hi Ankur,

Thankyou for your response.

Now we are using SSO login to login to Test instance.

Login through username and password is not working.

In this case, can we perform cloning for Test instance

Shivalika · ‎04-09-2025

It won;t work the same way for SSO enabled instances. Follow this KB Article by servicenow for SSO enabled instances clone.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717367

Link for Servicenow video -mhttps://players.brightcove.net/6274575390001/nUx4EKfUz_default/index.html?videoId=6328971260112

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.

Regards,

Shivalika

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Ankur Bawiskar · ‎04-09-2025

@GaneshErike

it would require a local account, it's clearly mentioned in docs, point 6

Clone an instance with a SAML integration

Also check this link

How to clone to a target instance that is using SSO and LDAP integration

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

GaneshErike · ‎04-09-2025

Hi,

If we are able to login through uname and pwd, then normal process will work.

Please let me know.

Thanks.

Ankur Bawiskar · ‎04-09-2025

@GaneshErike

yes correct.

I believe I have answered your question.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

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