Hi Bhuvan, thanks for the suggestion. In our case, the system should automatically check daily for incident tickets assigned to a specific group that haven't been updated for more than a day, and send a single consolidated email to the group — ITservice_desk@gmail.com.

@AmadasaniS 

 

You can schedule a report to be triggered daily and sent to client stakeholders automatically. For your requirement, I already shared how you can create a report and consolidate it and send it as attachment. If there are no records for that day, you can also skip using 'Omit if no records' option.

 

In my opinion, for your requirement this is the best option rather than Flow Designer as this can be catered via reports and dashboards without any additional development. You can test it in PDI or Non-Production instance and decide which option you prefer.

 

Please see below for PA Dashboards and Schedule option

Bhuvan_0-1758206383556.png

Bhuvan_1-1758206535402.png

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

View solution in original post

@AmadasaniS 

 

Did you get a chance to review this ?

 

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

View solution in original post

Hi Bhuvan,
I tried the solution you provided. I created a new report using the Incident table with the List type. I added the following filter conditions:

  • Updated: Relative → Before 2 days ago
  • Active: True

Then, I created a Scheduled Email Report using this report and added the group email ID to which the report should be sent. The email was triggered successfully.

However, when I opened the email, the Incident list appears in a document-style format. What we need is a table-style format showing the records in a grid layout.

For reference, I’ll attach a screenshot. Please check and let me know how we can update the format.More than a day incident 1.png

@AmadasaniS 

 

I would recommend you to schedule data visualization report as per your requirements and it can send list in PDF format. It can also be done via dashboards or reports, see which suits you the best.

 

See below for sample

Bhuvan_0-1758296577971.png

If this suits, go to Platform Analytics -> Library -> Data Visualization and add data source and configure list visualization along with filter conditions. Columns shown will be default list view of data source table, you can change default list view and it will reflect in data visualization. Also, you can over-ride by adding required columns under Presentation -> Columns and Rows -> Add required Columns

Bhuvan_1-1758296779471.png

Go to more actions -> Schedule and share the report in PDF format with required stakeholders. This is a standard format to share the reports and should cater your requirements. I would recommend not to customize much as this fulfills functional requirements.

Bhuvan_2-1758297359446.png

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan