@BrunoPer 

your step is failing to open sc_task Record

Did you check the user you are impersonating has correct role to view sc_task?

how about testing with admin role?

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Hello Ankur, I think this was not the case. Thanks for your help anyway!

Hi @BrunoPer ,

You need to use the ID from step number 9 in step number 10 (something like: open sc_task where request_item is the ID from step number 9).

It seems you are using the sc_request ID to fetch the sc_task record.

Hope this helps!

Thanks for your help. I've managed to get it properly running.