@nayanmule 

you can use schedule in your script in flow.

It's not possible to get it directly using filter condition

Refer below link for help

Not updated in Last 5 days

If my response helped please mark it correct and close the thread so that it benefits future readers.

@nayanmule 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

@nayanmule 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Hi @nayanmule ,

You can make use of "Repeat" schedule in flow trigger. Set it to 5 hours and your flow will trigger every 5 hours.

If my answer helps then please mark it helpful or accept this solution.

Thanks,

Utpal

Hi @nayanmule,

It is better to use a Business Hour Schedule since ServiceNow doesn't have a built-in encoded query for business hours on 'sys_update_on' as it uses calendar time which does not respect business hours, holidays or weekends. 

1. You may create a schedule in [cmn_schedule] or use an existing schedule if already defined. 

2. Scheduled is recommended here to trigger the flow than using Record Updated.

3. To calculate the exact business hours you may use a Script after the trigger. 

• Takes your number of work hours (default is 24)
• Make a date/time set to right this moment. 
• Subtracts that many business hours from "now" to skip nights, weekends, holidays etc to calculate the cut-off time

4. You may use this cut-off time in Look Up Record where the Table is Incident (Condition : for the active incidents where nobody worked on them since the cut-off time)

If my response helped please mark it correct. 

Best Regards,

Sarah