Print issue on Jakarta when ticket has attachments

[emmanuelle_fine]

Hello,

Has anyone faced the following issue: in jakarta when we print a Request or incident with an attachment, we get a messy code at the bottom , and the more attachments we have, the longer the messy code is (almost 1 page long for 4 attchments !!!!!)

Service now has created a Problem (PRB1114743 -Jakarta - "Print friendly version" is not working when you have an attachment into the record.) but closed it without providing a solution.

Don't hesitate to raise this issue to support to get it fixed ...

Regards

[corina]

Hello.

There is a small workaround attached to the problem:

ServiceNow KB: Print Friendly Version feature does not work when there is an attachment to the recor...