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Live on ServiceNow: Getting Started with FSM Episode 4 — Work Order Management

Published on by Abigail Lavadia | Updated on

This "Getting Started with FSM" series is designed to introduce key concepts, best practices, and technological advancements in FSM, providing a structured learning path for businesses and professionals new to the field.

At its core, Work Order Management streamlines the end-to-end lifecycle of a service request. It begins with the creation of a work order, which captures essential details such as the task description, location, priority, required skills, and associated assets. This record acts as a single source of truth, guiding dispatchers, technicians, and stakeholders through the entire service process.

About Live on ServiceNow®: Live on ServiceNow is our latest event series to help you deploy, adopt, and achieve value faster from your ServiceNow solutions. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions! Click here to see our other upcoming scheduled events.