Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent. Join the Challenge.

Using AI to Enhance Field Service Technicians Productivity and Efficiency

Published on by vglover | Updated on

Are your field technicians overburdened with paperwork, travel, and complex tasks? Artificial Intelligence (AI) is being put to work across industries and roles to improve business outcomes, but how can it help streamline technician workflows, boost efficiency, and transform field service operations?

From case and work order summarization, to increased first-time fix rates, AI’s role in field service can empower meaningful work for field technicians and support the delivery of efficient, high-quality customer service.

Join us Nov 2^nd for a highly interactive session where we’ll discuss how AI can play a pivotal role in the future of field service. You’ll hear insights on how organizations can:

Drive automation to enhance the customer and agent experience
Improve the day-to-day role of field service teams and managers
Increase field technician efficiency and first-time fix rates

Speakers:

John Ragsdale, VP, Technology Ecosystems, TSIA
Bulent Cinarkaya, VP & GM, Field Service Management, ServiceNow
Brian Philbin, Senior Advisory Solutions Consultant, Field Service Management, ServiceNow

Nov 2 TSIA FSM webinar.png