2 Days of ServiceNow at Thessaloniki

Published on by Theo Rassias | Updated on

Get ready for 2 full days of ServiceNow innovation in Thessaloniki!

From real-world customer cases to hands-on developer sessions, the SNUG community is coming together to share knowledge, best practices, and practical insights. Whether you’re part of an enterprise exploring how ServiceNow can transform operations, or an individual just starting your journey with the platform, this is the perfect opportunity to learn, interact, and be inspired.

📌2 Days of ServiceNow at Thessaloniki Agenda!

SNUG Meetup 10/10

1) Martin Ivanov
4x ServiceNow MVP, CTA, Knowledge Events Keynote Speaker
Title: “When Seconds Feel Like Hours: Rescuing ServiceNow Performance for Better Business Outcomes”

Details: Performance issues in ServiceNow are rarely just technical glitches - they directly impact user experience, slow down adoption, create resistance to change, and erode trust in the platform. This session presents a real case from one of Europe’s largest banks, showing what happens when performance drops and how it was brought back on track. Learn how to spot early warning signs, apply recovery steps with native and external tools, and establish governance to protect improvements. The discussion also looks ahead, highlighting why proactive practices remain essential, even with advancements like Raptor, to keep ServiceNow fast, scalable, and reliable.

2) Theocharis Rassias
Title: Driving Digital Transformation: A Client Case from Greece’s Largest Insurance Company
Details: An exclusive session on how Greece’s biggest insurance company leveraged ServiceNow modules, products, and more, to accelerate digital transformation and achieve operational excellence. Discover practical insights, solutions, and the real impact of these initiatives.

3) Marta Rose
Title: Seamless IT Support at Scale: Unlocking Next-Gen Remote Assistance with TeamViewer One & ServiceNow Integration

4) Interactive Roundtable
Topic: Configuration vs. Customization: A ServiceNow Customer Journey
An interactive discussion exploring real-world scenarios, valuable insights, and the tools that help balance customization with configuration, ensuring platform performance, scalability, and governance.

Developer Meetup 9/10

A number of experienced developers and tech leads will showcase exciting ServiceNow topics across diverse areas, some you may be discovering for the first time! Bring your laptop and take advantage of this unique opportunity to engage directly. Ioannis Kosmadakis, Eleni Tsioka, Panagiotis Kolokotronis, and others will lead interactive sessions, offering a valuable chance to learn new skills and practical approaches.

A big thank you to our sponsors TEKA systems, noris MIKE, Plat4mation and TeamViewer for supporting these two days of learning, sharing, and innovation.

2 Days of ServiceNow at Thessaloniki | LinkedIn