Get ready for 2 full days of ServiceNow innovation in Thessaloniki! From real-world customer cases to hands-on developer sessions, the SNUG community is coming together to share knowledge, best practices, and practical insights. Whether you’re part of an enterprise exploring how ServiceNow can transform operations, or an individual just starting your journey with the platform, this is the perfect opportunity to learn, interact, and be inspired. 📌2 Days of ServiceNow at Thessaloniki Agenda! SNUG Meetup 10/10 1) Martin Ivanov 4x ServiceNow MVP, CTA, Knowledge Events Keynote Speaker Title: “When Seconds Feel Like Hours: Rescuing ServiceNow Performance for Better Business Outcomes” Details: Performance issues in ServiceNow are rarely just technical glitches - they directly impact user experience, slow down adoption, create resistance to change, and erode trust in the platform. This session presents a real case from one of Europe’s largest banks, showing what happens when performance drops and how it was brought back on track. Learn how to spot early warning signs, apply recovery steps with native and external tools, and establish governance to protect improvements. The discussion also looks ahead, highlighting why proactive practices remain essential, even with advancements like Raptor, to keep ServiceNow fast, scalable, and reliable. 2) Theocharis Rassias Title: Driving Digital Transformation: A Client Case from Greece’s Largest Insurance Company Details: An exclusive session on how Greece’s biggest insurance company leveraged ServiceNow modules, products, and more, to accelerate digital transformation and achieve operational excellence. Discover practical insights, solutions, and the real impact of these initiatives. 3) Marta Rose Title: Seamless IT Support at Scale: Unlocking Next-Gen Remote Assistance with TeamViewer One & ServiceNow Integration 4) Roz Parpia, Senior Staff Product Manager, ServiceNow Title: ServiceNow best practices at your fingertips Details: When implementing ServiceNow, it's common to wonder about the best ways to deploy products and features and how to stay updated with industry best practices. This session will delve into key best practices and guide you on where to find the latest recommendations. 5) Anita D' Ambrosio Title: ServiceNow Process Mining at Siemens GBS Details: Siemens adopted Process Mining to enhance GBS deliverables through its Community of Practice. They are regularly mining GBS data to drive ongoing improvements and foster continual progress. This case study outlines their approach and shares practical tips and tricks for successful implementation. Developer Meetup 9/10 A number of experienced developers and tech leads will showcase exciting ServiceNow topics across diverse areas, some you may be discovering for the first time! Bring your laptop and take advantage of this unique opportunity to engage directly. Ioannis Kosmadakis, Eleni Tsioka, Panagiotis Kolokotronis, Roz Parpia, Alexandros Mantzios and others will lead interactive sessions, offering a valuable chance to learn new skills and practical approaches. A big thank you to our sponsors TEKA systems, noris MIKE, Plat4mation and TeamViewer for supporting these two days of learning, sharing, and innovation. 2 Days of ServiceNow at Thessaloniki | LinkedIn
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