Our ServiceNow User Group has officialy its own Meetup Account!   In this group created by ServiceNow, we will be able to schedule our future Developer and SNUG Meetup events!    Join the Meetup Group here -> Greece and Cyprus ServiceNow User Group | Meetup   See you all on the next ones!   Best regards, Theo Rassias ... View more

Get ready for 2 full days of ServiceNow innovation in Thessaloniki!   From real-world customer cases to hands-on developer sessions, the SNUG community is coming together to share knowledge, best practices, and practical insights. Whether you’re part of an enterprise exploring how ServiceNow can transform operations, or an individual just starting your journey with the platform, this is the perfect opportunity to learn, interact, and be inspired.   📌2 Days of ServiceNow at Thessaloniki Agenda!   SNUG Meetup 10/10   1) Martin Ivanov 4x ServiceNow MVP, CTA, Knowledge Events Keynote Speaker Title: “When Seconds Feel Like Hours: Rescuing ServiceNow Performance for Better Business Outcomes” Details: Performance issues in ServiceNow are rarely just technical glitches - they directly impact user experience, slow down adoption, create resistance to change, and erode trust in the platform. This session presents a real case from one of Europe’s largest banks, showing what happens when performance drops and how it was brought back on track. Learn how to spot early warning signs, apply recovery steps with native and external tools, and establish governance to protect improvements. The discussion also looks ahead, highlighting why proactive practices remain essential, even with advancements like Raptor, to keep ServiceNow fast, scalable, and reliable.   2) Theocharis Rassias Title: Driving Digital Transformation: A Client Case from Greece’s Largest Insurance Company Details: An exclusive session on how Greece’s biggest insurance company leveraged ServiceNow modules, products, and more, to accelerate digital transformation and achieve operational excellence. Discover practical insights, solutions, and the real impact of these initiatives.   3) Marta Rose Title: Seamless IT Support at Scale: Unlocking Next-Gen Remote Assistance with TeamViewer One & ServiceNow Integration   4) Roz Parpia, Senior Staff Product Manager, ServiceNow Title: ServiceNow best practices at your fingertips Details: When implementing ServiceNow, it's common to wonder about the best ways to deploy products and features and how to stay updated with industry best practices. This session will delve into key best practices and guide you on where to find the latest recommendations.   5) Anita D' Ambrosio Title: ServiceNow Process Mining at Siemens GBS   Details: Siemens adopted Process Mining to enhance GBS deliverables through its Community of Practice. They are regularly mining GBS data to drive ongoing improvements and foster continual progress. This case study outlines their approach and shares practical tips and tricks for successful implementation.   Developer Meetup 9/10   A number of experienced developers and tech leads will showcase exciting ServiceNow topics across diverse areas, some you may be discovering for the first time! Bring your laptop and take advantage of this unique opportunity to engage directly. Ioannis Kosmadakis, Eleni Tsioka, Panagiotis Kolokotronis, Roz Parpia, Alexandros Mantzios and others will lead interactive sessions, offering a valuable chance to learn new skills and practical approaches.   A big thank you to our sponsors TEKA systems, noris MIKE, Plat4mation and TeamViewer for supporting these two days of learning, sharing, and innovation.   2 Days of ServiceNow at Thessaloniki | LinkedIn ... View more

Exciting News: ServiceNow User Group (SNUG) Meetup is Happening to Thessaloniki! ... View more

Join us for the First ServiceNow Developer Meetup in Thessaloniki on October 9th! Hands-on workshop, networking, and fun. RSVP now! ... View more

Dear ServiceNow Enthusiasts, I am excited to invite you to our first SNUG (ServiceNow User Group) event, designed to bring together our vibrant community for learning, networking, and celebration! The theme of this SNUG is "Foundation sparks Innovation".   Date: 21.05.2025 from 11.30 - 17.30 EEST Location:  Ethniki Asfalistiki ΗQ, Syggrou Avenue 103-105, Entrance for the event from Evrydamantos Street   A huge THANK YOU to Ethniki Asfalistiki for hosting this community-driven event! Whether you΄re a seasoned expert or new to ServiceNow, this gathering is the perfect opportunity to expand your knowledge, gain valuable insights, and engage in lively conversations with peers. We have teamed up with ServiceNow to make this first event even more special! The event will be dedicated to the SNUG with in-depth discussions, expert presentations, and  learning opportunities.   Why Attend? Gain valuable insights into the latest ServiceNow trends and best practices Learn from real-life use cases and success stories Network with ServiceNow experts and peers   Save Your Spot: Secure your spot by registering here. Spaces are limited, so don't miss out on this opportunity to be a part of the interesting insights and lively conversations in the customer community once again. Parking can be provided - please reach out to your SNUG leader - Theocharis (Theo) Rassias at theocharis.rassias@gmail.com   Stay tuned for more updates regarding the agenda, and mark your calendars for a day of innovation and inspiration.   See you at our first SNUG in 2025!   Your SNUG leader, Theocharis (Theo) Rassias ... View more