Hi Team ,
During data load, we have observed that whenever a new record is created, the number is incremented by 1, even if the record is not saved. To address this, a solution is to set the system properties (glide.itil.assign.number.on.insert) to true. By making this adjustment, the number field will remain empty until the record is saved.
This can be beneficial for auditing purposes as it ensures that there are no missing numbers in between.
Another way to do the same is
Go to number maintenance, select the record you want to renumber. In the record there is a related link called 'Show Counter', click on that link and in the next view it shows you the current number.
We can then reset that number to whatever we want.
Here, there is a risk creating duplicate numbers if we reset our numbering to those that have been used already though.
Thanks & Regards,
Pooja Garg
