Guided Learning: ITSM fundamentals
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Adding attachments to Email

We want to send attachment available in sctask1 through email .The email gets trigger after closure of sctask 6. We wrote the business rule at certain condition but it is not working . can anyone please help me how to get this ?      (function execut...

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Notification

I have a question regarding ServiceNow notifications If a notification is configured to send to both Assignment Group Members and the Assignment Group Email and the group email distribution list contains the exact same users as the assignment group m...

Query1 by Tera Contributor
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  • 1 replies
  • 0 helpfuls

to create a problem through incident

Hi, I want to create a problem through an incident, like if I am getting more than 10 incidents with some same configuration, then the problem will be automatically created.  So, for this, I have to create business rules and make custom logic for thi...

nitinku by Tera Contributor
  • 223 Views
  • 2 replies
  • 0 helpfuls