deleteRecord() and deleteMultiple() are GlideRecord methods in ServiceNow for deleting records from tables. The first targets a single record, while the second handles bulk deletion based on query conditionsDeleteRecord():deleteRecord() performs to d...
We have a requirement to archive accounts (customer_account) and all related cases and contacts. To achieve this I was trying to create an archive rule but the account table is not available for selection. How does this archiving process works? Do I ...
Hi,i'm trying to show an image on a catalog item form. Unfortunately after uploading the image on the db_image table and after configuring the macro, the result is the following: here's how i have configured this part of the catalog item: Please advi...
Parallel task creation under one RITM with different assignment group using decision table using dynamic value variable form list collector selection by requester.
Hi everyone,I would like to share a practical use case that we recently implemented in ServiceNow. This solution helps users create or update Asset records in bulk by simply submitting a Service Catalog Item with an Excel attachment.This approach is ...
Hello everyone,I am currently involved in a ServiceNow implementation project and we are planning to build our CMDB from scratch. At the moment, most of our infrastructure and application inventory exists in Excel files maintained by different teams....
Hello,Appreciate any help in advance. I need to create a report to get a number of incidents by user where a phrase "abc def" is put in either resolved by notes or in additional comments.I did create a database view for incident and sys_journal_fie...
Dear Community FriendsApologies for long message. Please help if you can, Thanks in advance. I am using ServiceNow Corporation University.Going through topic: ServiceNow Administration FundamentalsLab 4.3.1 says: Import HHD hardware data. Video is pl...
1. Click on Favorites Navigation bar.2. Notice all the X's are visible on all Favorites (for deletion). Thank you for your support in advance!
I am facing an issue with the navigation bar. The background color is white, and the arrow icon is also white, which causes it to overlap and become invisible. When I hover my cursor over a module, the arrow becomes visible. However, when I click on ...
Hi everyone,I’m trying to understand how the Badge Reader Integration works with Walk‑Up Experience. When a user scans their badge at an on‑site Walk‑Up, I’m not sure whether this action:1️⃣ Logs the user into ServiceNow,or2️⃣ Simply identifies them ...
I'm taking the CIS-ITSM Now Learning course. I'm facing issues with uploading an XML onto my instance. I'm receiving an error that the uploaded file type conflicts with organizational policy. Any suggestion on how I can resolve this issue so I can co...
I need to auto populate the watchlist with the assignment group that have been selected on an incident form and it change in real time. so if it in hard the watchlist will have all the group member, when it in software, the watchlist should be change...
Hi all,I’m using Flow Designer with an Ask for Approval action on RITMs. I set a 2-minute timeout, expecting that approvals with no response would change from Requested to No Longer Required.However, after timeout, the approval records in sysapproval...
I have a variable (field_1) in a Record Producer, which is a reference field. In this Record Producer, I have a variable Set and in that I have a variable field_2, which is a drop-down. I want to put Advanced Reference Qualifier, and when calling the...
