m trying to install the Agile Development plugin in my Personal Developer Instance (PDI), but I'm unable to find it. When I search for Agile-related plugins, I only see the SAFe Agile plugin available.Has anyone else experienced this issue? Is the st...
Hi Team,I am trying to request a new ServiceNow instance with the Yokohama version. However, when I attempt to request an instance, only the Zurich and Australia versions are available in the list.I specifically require a Yokohama version instance. I...
Hi All,I have worked on ServiceCatalogs before but not in depth. I was wondering about the process engine related tab under service catalog. I wanted to understand the fields "flow", "execution plan" and "workflow" in depth. I mean I understand the f...
One issue came recently where user creating on new change then when clicking on location in that case state is changing from new to implement, see the attached ss and one more thing ahh when I'm impersonating him state is not changing and even he log...
If there are client A and client B, Client A should not see applications for client B and vice versa how you will do this other than domain separation?
Hi If someone has ITIL role and I add snc_read_only role with it, then the user cannnot create/update/delete any table data or is there any issue with this role?Total role for this user - 52itilsnc_read_onlysn_sow.it_agent_dashboard_userdependency_vi...
Hello everyone,I hope you're doing well.I'm currently learning the ServiceNow ITSM module and would like to gain hands-on, practical experience rather than just understanding the theory.Can anyone recommend the best way to learn ITSM with real-world ...
Hi Team,I am looking for a script-based approach to attach a profile photo to a newly created user (sys_user).My instance does not have a user_image table. I would like to know how to associate a profile photo with a user record using a script.Requir...
I want to create multiple catalog tasks at a time having same sequence and the sequence is coming from decision table. For example in the decision table there are 5 records having sequence 1 and 5 catalog tasks need to create at a time and after comp...
HI, Our subscription shows that we have Recommended Actions - Advanced plugin - Screenshot -1but it is showing paid, when we search this in Plugin - Screenshot 2Can we install this as free or we need to pay extra for this??????Our Current Subscripti...
Hi everyone,I would like to share a practical use case that we recently implemented in ServiceNow. This solution helps users create or update Asset records in bulk by simply submitting a Service Catalog Item with an Excel attachment.This approach is ...
I have a question regarding ServiceNow notifications If a notification is configured to send to both Assignment Group Members and the Assignment Group Email and the group email distribution list contains the exact same users as the assignment group m...
Hi folks! We have noticed that we do not have email notifications set up to send the author of a knowledge article an email when their knowledge article has been approved and is published. Can someone please point me in the direction for where this l...
Hi, I want to create a problem through an incident, like if I am getting more than 10 incidents with some same configuration, then the problem will be automatically created. So, for this, I have to create business rules and make custom logic for thi...
Hi There, recently i am practicing catalog items building. and i got stuck to create one variable, i want to multiple options in one variable, when its come to service portal user can select two or three options at a time in single variable. i have ...