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Guided Learning: ITSM fundamentals
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Forum Posts

Custom ATF Step Scenarios in ITSM?

Hi ServiceNow Community, I'm exploring the use of custom step configurations in ServiceNow's Automated Test Framework (ATF) for ITSM modules. I'd love to hear your real-world experiences! Specifically, I'm looking for scenarios where OOTB test steps ...

venky6181 by Tera Contributor
  • 118 Views
  • 1 replies
  • 0 helpfuls

knowledge

As a Knowledge Manager, I want the "Translate" button to be hidden from all users on the Knowledge article form, So that we can prevent unauthorized or incorrect machine translations and ensure users only read the officially published content.how to ...

Bhavani1995 by Tera Contributor
  • 88 Views
  • 1 replies
  • 0 helpfuls

knowledge

As A/An Knowledge Manager, the better way to searching for Knowledge articles within "My Approvals" (Knowledge) so that SMEs can easily locate articles. OOTB cannot be searched due to the Approving field is a document_id type.  What is the actual ref...

change request

answer = {    // Configure policy inputs here    u_svp_approval_mandatory : false,    u_svp_no_vp : false};var svp_approval_required = false;var svp_no_vp_required = false;var gr_conflict = new GlideRecord('conflict');gr_conflict.addEncodedQuery("cha...

Bhavani1995 by Tera Contributor
  • 274 Views
  • 3 replies
  • 0 helpfuls

Change request approval to evp

answer = {    u_svp_approval_mandatory: false,    u_svp_no_vp: false,    u_evp_approval_mandatory: false // Add EVP approval flag}; var svp_approval_required = false;var svp_no_vp_required = false;var evp_approval_required = false; var gr_conflict = ...

Bhavani1995 by Tera Contributor
  • 162 Views
  • 1 replies
  • 0 helpfuls

change request

answer = {    // Configure policy inputs here    u_svp_approval_mandatory: false,    u_svp_no_vp: false,    u_evp_approval_mandatory: false  // new flag for EVP approval}; var svp_approval_required = false;var svp_no_vp_required = false;var evp_appro...