Reject and Request for Information button is required on ESC portal

hi all, Is there any way were we can get Reject and Request for Information button is required on ESC portal near Approve button?. Please help   

clarification on delete operation of acl

Hi everyone,I’m looking for some clarity on Delete ACL evaluation in ServiceNow.Specifically, when a delete operation is performed on a record, how does the platform evaluate:table.nonetable.*My understanding is that delete is a row-level operation, ...

Begainer Learning

I’m a beginner—what should I start learning, and which certification should I pursue first?

Hide “Create Incident” button on kb_view.do for ITIL users only (Classic Knowledge)

Hello All, In our instance, users can create Incidents directly from Knowledge Articles using the “Create Incident” option on the classic view: kb_view.do?sys_kb_id=xxxxx. We want to hide this option only for users with the ITIL role, because inciden...

How to avoid duplicate offboarding request for same user

Hi All,In our ServiceNow instance, offboarding requests are getting generated based on the alert from an external application.Also, sometimes managers are raising manual offboarding requests due to this duplicate offboarding requests are getting gene...

Unable to rename/override State field on Request (sc_request) using Dictionary Override

Hi everyone,I’m working on a custom implementation where I’ve extended the Request (sc_request) table to create an Asset Request table, with further child tables like Laptop Request and Mobile Request.My requirement is to make the State field more bu...

Article : UI Actions Issue: Duplicate Action Names Causing Unexpected Behavior

OverviewIn ServiceNow, UI Actions (buttons, links, context menu items) are commonly used to trigger client-side and server-side logic. However, a subtle but critical issue can arise when multiple UI Actions share the same Action name, even if they ar...

What is an SLA in ServiceNow? (A Beginner’s Guide to Agreements)

ServiceNow Personal Developer Instances (PDI) and Service Level ManagementServiceNow Personal Developer Instances (PDI)A Personal Developer Instance (PDI) is a free, fully featured ServiceNow environment provided for learning, development, and testin...

Dynamic Field Updates Based on IT World Region in Service Catalog

Change worldArea variable dynamically based on requested for's IT World Region In some scenarios, you may need to dynamically update a hidden variable based on another field’s value. For example, when the IT World Region changes, you want to set the ...

System administrator Interested

I passed CSA, now i want to shift my career to service now from IT service delivery, can anyone suggest me what to do next

Needs Attention on Incident Form

Hello everyone, I would like to share a practical use case that we recently implemented in ServiceNow. This helps agents instantly identify incidents that require their action based on the latest caller response, reducing missed updates and response ...

While i am login into portal and click on Get started aestrick * mandatory error is coming

Automated Bulk Data Import from Excel Using Service Catalog

Hi everyone,I would like to share a practical use case that we recently implemented in ServiceNow. This solution helps users create or update Asset records in bulk by simply submitting a Service Catalog Item with an Excel attachment.This approach is ...

Hide Catalog Variables Based on Order Guide (Client Script Approach)

 Hi Community ,I wanted to share a simple and effective approach to show/hide catalog variables based on a specific Order Guide. Use CaseThe same Catalog Item is used in multiple Order GuidesCertain variables should be hidden only for one specific Or...