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Published on by
Shobna_Prasad
We are very excited to announce the next ServiceNow User Group in Houston, TX on Thursday, February 23, 2017.
Please join ServiceNow specialists and expert users to discuss the latest ServiceNow news and updates, along with best practice discussions and opportunities for networking with your fellow IT professionals. Thank you to our sponsor Fruition!
This session will allow users to:
- Trade tips, tricks and successes around the ServiceNow platform
- Hear best practices and demonstrations
- Network with your fellow IT professionals
Agenda
9:30 am — 10:00 am Registration and Networking
10:00 am — 10:10 am Fruition Partners - Thank you for being our sponsor. (Logistics, agenda review)
10:10 am — 10:20 am User Group Introductions
10:20 am — 11:00 am Stacy Jones (ServiceNow) — Live demo of a Service Portal build.
11:00 am — 12:00 pm Eric Ferrington - Fruition Partners (A Plan for ITAM) Join us for a discussion on IT Asset Management (ITAM) as a part of Service Asset & Configuration Management (SACM) and how it can enable ROI Savings. This presentation will focus on the keys to building a strong foundation within IT Asset Management, how to navigate through a journey of process, tool and people maturity, and best practices needed to reach peak maturity in order to deliver maximized program value back to the business. With over 10 years of implementing SACM/IT Asset Management programs and processes, our featured speaker Eric Ferrington has seen many varied and complex Asset Management scenarios! He will share experiences, tips and lessons learned to help you successfully build your ITAM implementation strategy.
12:00 pm — 1:00 pm Lunch
1:00 pm — 2:30 pm Mary Lindell (ServiceNow) - Intro to Istanbul
2:30 pm — 3:00 pm Peter Smith (CenterPointe Energy) - Service Map Planner Walkthrough
3:00 pm - 3:10 pm Break
3:10 pm — 3:45 pm Luke Morris (ServiceNow) - ServiceNow Community and Hi Portal
3:45 pm — 4:00 pm Open Discussion — does anyone have a question/idea they want to toss out to the group?
4:00 pm - 6:00 pm Cocktail reception on the roof
http://info.servicenow.com/LP=7238?referenceSource=community
Event has ended
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Start:
Thu, Feb 23, 2017 03:30 PM PST
End:
Thu, Feb 23, 2017 09:00 PM PST
Westin Oaks Houston, 5011 Westheimer at Post Oak, Houston, TX 77056, US