Client error in atf (open an existing record)
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07-09-2026 03:10 AM
Can I ignore this error in atf while using step "open an existing record"?
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07-09-2026 03:36 AM
Hi @TheGOAT
Ca you share the full error log .
Add known client errors to the allowed client errors list to allow tests and steps to continue running when a specific error occurs. Set the report level to specify what the Automated Test Framework does when the error occurs in future tests.
refer: Allowed client errors
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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07-11-2026 10:08 AM
Hi @TheGOAT ,
Please follow below threads :
https://www.servicenow.com/community/developer-forum/atf-test-stuck-in-quot-open-an-existing-record-...
https://www.servicenow.com/community/developer-forum/atf-test-stuck-in-quot-open-an-existing-record-...
https://www.servicenow.com/community/developer-forum/not-able-to-open-an-existing-record-form-in-atf...
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07-12-2026 06:47 AM
if this error is not coming during manual testing in browser console then you can add this error to ignore/warning list
From next time onwards this error won't come for that step in ATF and it would proceed further
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
