Client Script is not working in HR agent workspace - dialog box
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3 weeks ago
I’m using a client script to display a dialog box whenever a user manually changes the state to Closed Incomplete. The dialog box appears correctly, and I can capture the reason, but the entered reason is not being saved to the u_closure_reason field after saving the record.
if there is any solution or you have also crossed same issue, help me to understand the problem,
Thank in Advance
if there is any solution or you have also crossed same issue, help me to understand the problem,
Thank in Advance
6 REPLIES 6
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3 weeks ago
what's your business requirement?
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
when we change the state to closed incomplete the diaog box should appear with list of reasons, if we select any of the reason and click ok and save the state should close incomplete and the closure reason field should be visible in the form with selected value which we did in dialog box,
now the problem is the value we select in dialog box is not appearing in the closure reason field
