Close complete button is not working on HR workspace

[ShwetaMayek]

Hello All, 

We are unable to close offboarding cases in HR Work space. Close complete button is not working in HR workspace. 

Please help.

Regards,

Shweta

[Tanushree Maiti]

Hi @ShwetaMayek 

Refer this KB: KB2657290 Unable to Close HR Case in Workspace – Missing API 

Cause

The required API endpoint /api/sn_hr_core/hr_rest_api/get_complete_state was missing from the instance. This occurred due to an incomplete or corrupted installation of the Human Resources Scoped App: Core plugin.

Resolution

• Repair the Human Resources Scoped App: Core plugin to restore missing API resources.
• Verify that the Close Complete action works as expected after the plugin repair.

[ShwetaMayek]

Hi Tanushree,

I tried repairing plugin but still its not working. 

Also, in KB it is mentioned for HR Agent Workspace and we are using HR Workspace.

[PriyaA484569014]

Any solution for this I am also facing same issue

[Wessel van Enk]

Hi @ShwetaMayek,

By default the script from the UI action is not working within the workspace. We encountered the same issue and we had to add the specific script in the workspace for it to work, but it's also a different script, as it's a client script for the workspace. So you cannot copy/past from the original script.

We have done this:

So we called the OOB Ajax function ''hr_CaseAjax'' and added a function to close the case:

This worked for us and the cases are being closed as expected in the HR Agent Workspace.