Close complete button is not working on HR workspace

[ShwetaMayek]

Hello All, 

We are unable to close offboarding cases in HR Work space. Close complete button is not working in HR workspace. 

Please help.

Regards,

Shweta

[Tanushree Maiti]

Hi @ShwetaMayek 

Refer this KB: KB2657290 Unable to Close HR Case in Workspace – Missing API 

Cause

The required API endpoint /api/sn_hr_core/hr_rest_api/get_complete_state was missing from the instance. This occurred due to an incomplete or corrupted installation of the Human Resources Scoped App: Core plugin.

Resolution

• Repair the Human Resources Scoped App: Core plugin to restore missing API resources.
• Verify that the Close Complete action works as expected after the plugin repair.

[ShwetaMayek]

Hi Tanushree,

I tried repairing plugin but still its not working. 

Also, in KB it is mentioned for HR Agent Workspace and we are using HR Workspace.