Corrent ActionName is not populating for Close Complete in Workspace

[jitusingh]

Hi All,


When I am trying to execute onSubmit Client script using actionName="closeComplete" Condition, but everytime actionName is coming as "sysverb_ws_save" , and client script is not running. 

I am trying to execute glidemodal pop up when actionName='closeComplete'.
Workspace = HR Agent Workspace

Any solution will be highly appreciated.

Here is my onSubmit Client Script code:

function onSubmit() {

var action_name = g_form.getActionName();

alert('Jitu Action = '+action_name);

         if(action_name == 'closeComplete') {

alert('enter glide modal');

var messages = [

        'Close notes', 'Closed Reason', 'Reason',

        'Provide a reason for closing the case as complete.'

    ];

    var reasons = [{

        "displayValue": "Cancellation Requested",

        "value": "Cancellation Requested"

    }, {

        "displayValue": "Incorrect Case Record Type",

        "value": "Incorrect Case Record Type"

    }, {

        "displayValue": "Missing Information",

        "value": "Missing Information"

    }, {

        "displayValue": "Redirected",

        "value": "Redirected"

    }, {

        "displayValue": "Resolution Provided",

        "value": "Resolution Provided"

    }, {

        "displayValue": "Knowledge – based Resolution: Article Fully Resolved Case",

        "value": "Knowledge – based Resolution: Article Fully Resolved Case"

    }, {

        "displayValue": "Knowledge – based Resolution: Article Used with Agent Support",

        "value": "Knowledge – based Resolution: Article Used with Agent Support"

    }, {

        "displayValue": "Knowledge – based Resolution: Article Inaccurate or Incomplete",

        "value": "Knowledge – based Resolution: Article Inaccurate or Incomplete"

    }, {

        "displayValue": "Knowledge – based Resolution: No Article Available",

        "value": "Knowledge – based Resolution: No Article Available"

    }, {

        "displayValue": "Service Processing - Transaction",

        "value": "Service Processing - Transaction"

    }, {

        "displayValue": "Duplicate Case",

        "value": "Duplicate Case"

    }, {

        "displayValue": "Resolution Provided by Vendor",

        "value": "Resolution Provided by Vendor"

    }];

    getMessages(messages, function() {

        var fields = [{

                type: 'choice',

                name: 'reason',

                label: getMessage('Reason'),

                value: (reasons && reasons.length > 0) ? reasons[0].value : '',

                choices: reasons

            },

            {

                type: 'textarea',

                name: 'work_notes',

                label: getMessage('Close notes'),

mandatory: true

            }

        ];

        var sysId = g_form.getUniqueValue();

        var tblName = g_form.getTableName();

        g_modal.showFields({

            title: getMessage('Closed Reason'),

            fields: fields,

            instruction: getMessage('Provide a reason for closing the case as complete.'),

            size: 'md'

        }).then(function(fieldValues) {

            //get the work note entered

            var newReason = fieldValues.updatedFields[0].value;

            var newWorkNote = fieldValues.updatedFields[1].value;

            //Call the Ajax function that handles adding worknotes and state

            var s = new GlideAjax("sn_hr_core.ConnectMeHRUtils");

            s.addParam("sysparm_name", "closedCaseAction");

            s.addParam("sysparm_obj_id", sysId);

            s.addParam("sysparm_table_name", tblName);

            s.addParam("sysparm_work_note", newWorkNote);

            s.addParam("sysparm_suspend_reason", newReason);

            s.getXML(addWorkNotes);

            function addWorkNotes(response) {

                g_form.save();

            }

        });

    });

}

}

[Ankur Bawiskar]

@jitusingh 

so what debugging did you do?