Display in Live agent Chat the HR case created from interaction

ChilankaS
Giga Expert

‎06-25-2025 03:02 AM

Hi All,

 

Any help is appreciated.

When the live agent chat with end user in HR Agent workspace, he can create incident by typing "/create incident". So, the created incident with details displayed over the Chat Bot. Like the same I want to create for HR case. HR case can create through interaction record by clicking on the "HR Case" Button. But in live agent chat i want to display the created HR Case details like below incident details.

ChilankaS_0-1750845175677.png  

  

ChilankaS_2-1750845356848.png

 

 

 

Thanks in advance

 

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Abbas_5
Tera Sage
Tera Sage

‎07-11-2025 06:23 AM

Hello @ChilankaS,

 

Please refer to the below link:
https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/page/product/human-resou...

https://www.servicenow.com/community/agent-chat-routing-and-sidebar/agent-chat-faq-s/ta-p/2306678

 

If it is helpful, please hit the thumbs up button and accept the correct solution by referring to this solution in future it will be helpful to them.

 

Thanks & Regards,

Abbas Shaik

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