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Enable AI search in Recommended Actions for HR Agent Workspace?

justd964
Tera Contributor

‎08-03-2025 06:15 AM

Is it possible to enable AI search in Recommended Actions for HR Agent Workspace?

I know in the CSM Workspace it is possible but it does not seem to be possible for HR Agent Workspace because the UI builder page 'Recommended Actions Expanded Search' does not exist for HR Agent Workspace (this is the page that shows the search results for AI search).

 

Here's the link to the Product Documentation: https://www.servicenow.com/docs/bundle/xanadu-customer-service-management/page/product/customer-serv...

 

Does anyone know how to enable this page? 

 

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abirakundu23
Mega Sage

‎08-03-2025 10:33 PM

Hi @justd964 ,
If you want to build this feature for HR Agent Workspace you have to customize the feature in UI builder like how its working for Customer Service management.

Please mark helpful and correct answer if it's worthy for you.


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