How do I change what "I need more help" under AI Search is VA does?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-20-2025 07:12 AM
At the moment, when a user selects "I need more help" once AI search results are given to the user, the bot takes the user back to the initial menu but I want the user to be directed to a live agent - how do I go about changing this?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-20-2025 07:17 AM
Hello @krishathandu
You need to alter the topic flow to redirect to live agent.
Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNe
EISQCY.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-20-2025 07:20 AM
would this not be the "AI Search" topic flow, in that case, how exactly do I change an out of the box flow where there is scripting involved under "I need more help"?