How to link a custom Employee Centre Page to a Record Producer?
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3 hours ago
Hi Community,
I have a requirement to provide a user-friendly UI for an Record Producer in Employee Center.
I have created a custom page in Emplyoee Center with the desired design/UI for the Record Producer.
When I open the custom page record and click "Try It", it opens the page with the customized design as expected. But When I go to Employee center and search for the Record Producer it opens the Standard Record Producer form.
I would like to link the custom Employee Center page with the Record Producer, so that when a user searches for the Record Producer in Employee Center and opens it, they are taken to the custom page/design instead of standard Record Producer form.
I have attached the screenshots showing both the custom page and standard record Producer form opened from Employee center search
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3 hours ago
The standard behavior in Employee Center is to open a Record Producer on the normal sc_cat_item page, so simply creating a custom Employee Center page will not automatically make the Record Producer open there.
A clean way to handle this is to create a Content Item that points to your custom page. This lets the user find the request through Employee Center search, but when they click it they are taken directly to your custom design instead of the standard Record Producer form.
Go to Service Catalog, Catalog Definition, then Content Items and create a new Content Item. Give it the same name and description as your Record Producer so users will recognize it in Employee Center. Add it to the same catalog and category as the original Record Producer.
Set the Content Type to External Content. In the URL or Target URL field, add the link to your custom Employee Center page. For example, if your custom page ID is lr0_leave_wizard, you can use:
?id=lr0_leave_wizard
If your Employee Center uses a specific portal path, you can also use the full relative URL for that portal, for example:
/esc?id=lr0_leave_wizard
Save the Content Item and test it from Employee Center search. When the user clicks the result, it should now open your custom page directly.
After confirming that it works, you can remove the original Record Producer from the visible catalog or category so users do not see both the standard Record Producer and the new Content Item in search. The Record Producer itself can still remain active in the background if your custom page or widget needs it to create the record.
I would avoid using a Page Route Map for this because routing sc_cat_item to your custom page can affect other catalog items as well.
If this helped, can you mark it as a solution or helpful?
